ATM Field Service Engineer – Flexible, On-Call Travel

Socket.dev; Jackson (MS); On-site; USD 60,000 - 85,000; Full time

Job summary

Nautilus Hyosung America, Inc. is seeking a Field Service Engineer to service and maintain ATMs within a defined territory, providing on-site support including repair, maintenance, and replacement services.

Some travel is required and onboarding may include training other engineers. The role entails performing preventive maintenance, adapting to high- and medium-complexity tasks, and completing admin reports within deadlines while delivering exceptional customer service.

Qualifications

• Associate’s Degree in Electronics or equivalent experience, ATM experience preferred but not required, or 3-5 years in field service.
• Solid understanding of electronics and electro-mechanical equipment operation.
• Ability to use analog and digital voltmeters.
• Ability to use hand tools and carry heavy parts up to 80 lbs.
• Ability to travel to other areas of the country if needed on occasion.
• On-Call duty required for all FSE positions. Compensation is provided for On-Call duty.

Responsibilities

• Installation, repair, software loading and maintenance of ATM’s or other products in a defined geographically territory.
• Train bank staff or vendors on required maintenance tasks of equipment.
• Work with internal and external support departments required to provide maintenance support to the end user.
• Maintain all Service Level Agreement as defined per customer contract.
• Work on products and services of medium to high complexity.
• Occasional travel with short notice to areas outside your home geography may be required where management deems necessary.

Skills

Electronics knowledge

Electrical troubleshooting

Analog voltmeters

Digital voltmeters

Hand tools

Education

Associate's Degree in Electronics

Tools

Analog voltmeters

Digital voltmeters

Hand tools

Job description

Nautilus Hyosung America, Inc. is seeking a Field Service Engineer to service and maintain ATMs within a defined territory, providing on-site support including repair, maintenance, and replacement services.

Some travel is required and onboarding may include training other engineers. The role entails performing preventive maintenance, adapting to high- and medium-complexity tasks, and completing admin reports within deadlines while delivering exceptional customer service.