ATM Field Service Engineer

Hyosung - North America; Atlanta (GA); On-site; USD 60,000 - 90,000; Full time

Job summary

Nautilus Hyosung America, Inc. is seeking a Field Service Engineer to service and maintain ATMs across a defined territory.

The role covers on-site repair, maintenance, and software loading, with opportunities to train new engineers and assist with ATM staging and integration. The position involves occasional travel, a flexible schedule including on-call duties, and the aim to deliver high-quality customer service while upholding SLAs with customers.

Qualifications

• Associate’s Degree in Electronics or equivalent experience; ATM experience preferred but not required; 3–5 years in field service.
• Solid understanding of electronics and electro-mechanical equipment operation.
• Ability to use analog and digital voltmeters.
• Ability to use hand tools and carry heavy parts up to 80 lbs.
• Ability to work extended hours, including beyond assigned shift with no notice when required.
• Ability to travel to other areas of the country if needed on occasion.
• Ability to work all shifts, which may include weekend and holidays.
• On-Call duty required for all FSE positions. Compensation is provided for On-Call duty.

Responsibilities

• Install, repair, software loading and maintenance of ATMs within defined territory.
• Train bank staff or vendors on required maintenance tasks.
• Work with internal and external support departments to provide maintenance.
• Maintain all Service Level Agreements as defined per customer contract.
• Work on products and services of medium to high complexity.
• Occasional travel with short notice to areas outside home geography.
• Perform preventive maintenance including diagnostics, testing and cleaning.
• Manage spare parts and follow inventory processes.
• Complete administrative reports within the time line.
• Complete tasks as assigned by supervisor or applicable staff members.
• Flexible work schedule with on-call duty.
• Work independently with minimal supervision.
• Provide extraordinary customer service as a NHA representative.
• Maintain company property in good working condition.
• Maintain a valid driver’s license.
• Responsible with company credit card usage and expense reporting.
• Must follow all security procedures and policies.
• Other duties as assigned.

Skills

Electronics fundamentals

Troubleshooting

Customer service orientation

On-call readiness

Travel readiness

Education

Associate’s Degree in Electronics or equivalent experience

Tools

Analog voltmeters

Digital voltmeters

Hand tools

Lifting equipment

Job description

Nautilus Hyosung America, Inc. is seeking a Field Service Engineer to service and maintain ATMs across a defined territory.

The role covers on-site repair, maintenance, and software loading, with opportunities to train new engineers and assist with ATM staging and integration. The position involves occasional travel, a flexible schedule including on-call duties, and the aim to deliver high-quality customer service while upholding SLAs with customers.