Athletics Ticket Operations Lead

University of Arizona College of Medicine - Phoenix; Tucson (AZ); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Job summary

The University of Arizona Athletics Department invites applications for the Assistant Director, Ticket Operations. This on-campus role oversees ticket operations for multiple sports, leads box office functions on event days, and works with campus partners to optimize revenue and service.

A flexible schedule including nights/weekends is required. Minimum qualifications include a Bachelor's degree and 3 years of relevant experience; Master’s degree is preferred.

Qualifications

• Bachelor's degree or equivalent professional experience.
• Minimum of 3 years relevant work experience or equivalent combination of education and experience.
• Knowledge of Paciolan Ticketing System and NCAA rules.
• Strong communication and organizational abilities.

Responsibilities

• Coordinate ticket operations for assigned sports including programming, renewals, invoicing, seat relocations, digital ticketing management, and post-season processes.
• Assist with managing daily operations of the ticket office to maximize revenue through season and single-game tickets and promotions.
• Collaborate with Development, Ticket Sales, and Marketing on plans, strategy, and timelines for assigned sports.
• Build relationships with coaches, interdepartmental staff, and campus partners, prioritizing customer service.
• Assist ticket staff by providing updated sales materials and training for high-quality customer service.
• Create reports for senior leadership tracking sales trends and processes.
• Assist with hiring, training, and supervising student workers in-office and at events.
• Ensure student workers have support to answer questions and provide excellent service over the phone and in person.

Skills

NCAA rules knowledge

Interpersonal communication

Time management

Problem solving

Education

Bachelor's degree or equivalent

Master's degree (preferred)

Tools

Paciolan Ticketing System

Microsoft Office Suite

Job description

The University of Arizona Athletics Department invites applications for the Assistant Director, Ticket Operations. This on-campus role oversees ticket operations for multiple sports, leads box office functions on event days, and works with campus partners to optimize revenue and service.

A flexible schedule including nights/weekends is required. Minimum qualifications include a Bachelor's degree and 3 years of relevant experience; Master’s degree is preferred.