Assistant Ticket Manager & Business Operations

Alabama-A; Normal (AL); On-site; USD 32,000 - 52,000; Full time

Job summary

Alabama A&M University Athletics is seeking a Ticket Operations Assistant to manage daily ticket office sales and provide customer support for online and in-person purchases. You will maintain records, ensure compliance with cash handling policies, and support the Athletics Business Office and part-time coaches.

The role requires a Bachelor’s degree in business (or related field) with at least two years of business/sales/customer service experience in an athletic setting; equivalent

Qualifications

• Bachelor’s degree in business or related field and at least two years of business, sales and customer service experience in an athletic department or related environment.
• Equivalent combination of education and/or experience may satisfy minimum requirements.

Responsibilities

• Handle daily ticket office sales and support online and in-person ticket sales.
• Maintain ticket sales records.
• Follow NCAA, university and athletics policies on cash/revenue and inventory control.
• Provide administrative support to the Athletics Business Office and part-time coaches.
• Input requisitions in the Banner system for Olympic sports and the Athletics Business Office.
• Contribute to the department’s success; perform other duties as assigned.
• Occasional weekend and evening work may be required.
• Perform additional duties as assigned.

Skills

Ticketing system

Business operations

Verbal and written communication

Interpersonal skills

Microsoft Excel

Microsoft Word

Organizational skills

Time management

Professional demeanor

Cultural competency

Weekend/evening availability

Multitasking

Education

Bachelor’s degree in business or related field

2+ years business/sales/customer service in athletic dept

Equivalent combination of education/experience

Tools

Banner system

Job description

Summary:

Assists in managing and coordinating the business and service programs of Alabama A&M University (AAMU) Athletics Business Office. The Ticket & Business Operations Assistant participates in the daily sale and assignment of tickets for athletic events, provides support and assistance for athletic ticket operations, and performs duties essential to the Athletic Business Office.

Essential Duties and Responsibilities:

• Handles daily ticket office sales and provides customer support as it relates to online and in-person ticket sales, including proficiency with the athletics ticketing system.
• Maintains appropriate ticket sales records.
• Follows all NCAA, university, and athletics department policies and procedures as they relate to cash/revenue collection and inventory control.
• Provides administrative support to the Athletics Business Office and part-time coaches.
• Prepares and inputs requisitions in the Banner system for assigned Olympic sports and the Athletics Business Office.
• Contributes to the overall success of the athletics department by performing other duties and responsibilities as assigned by the Vice President and Director of Athletics and/or their designee.
• Performs some weekend and evening job duties.
• Performs other duties as assigned.

Minimum Position Requirements (including certifications, licenses, etc.):

• Bachelor’s degree in business or other related field and at least two (2) years of business, sales experience, and customer service experience in an athletic department or other customer-related environment.

OR

• An equivalent combination of relevant education and/or experience.

Knowledge, Skills, and Abilities:

• Proficiency with the athletics ticketing system
• Strong business operations skills
• Strong verbal and written communication skills
• Excellent interpersonal skills
• Proficiency with computers and the internet, specifically Microsoft Excel and Word
• Good organizational and time management skills
• A professional demeanor
• Ability to work effectively in a high-energy environment with people of other cultures and backgrounds
• Ability to work some weekends and evenings
• Ability to multitask and use critical thinking skills