Assistant Director, Ticket Operations (Athletics)

Arizona International

Tucson (AZ)

On-site

USD 70,000 - 90,000

Full time

5 days ago

Be an early applicant

Application generator

A complete application in a minute — tailored resume and cover letter, ready to send.

Get past ATS filters

Job summary

The University of Arizona Athletics Department is seeking an Assistant Director of Ticket Operations to oversee ticketing for multiple sports and lead the box office on event days. The role requires a flexible schedule including nights and weekends, with travel as needed. This position is not eligible for visa sponsorship.

Benefits include comprehensive medical, dental, and vision plans, retirement options, tuition reduction programs, and access to university recreational and cultural activities.

Qualifications

Bachelor's degree or equivalent required.
Minimum of 3 years of relevant work experience or equivalent combination.
Experience with Paciolan Ticketing system preferred.
Strong interpersonal, communication, and time management skills.

Responsibilities

Coordinate ticket operations for assigned sports including programming, renewals, invoicing, seat relocations, digital ticketing management, and post-season processes.
Assist with managing daily operations of the ticket office and oversee ticket sales strategies to maximize revenue.
Collaborate with Development, Ticket Sales, and Marketing on sales plans and timelines for assigned sports.
Build relationships with coaches and campus partners while prioritizing customer service.
Provide updated sales materials and training to the ticketing staff.
Create reports for senior leadership tracking sales trends and processes.

Skills

Paciolan knowledge

Interpersonal skills

Time management

Education

Bachelor's degree or equivalent

Tools

Microsoft Office Suite

Job description

Assistant Director, Ticket Operations (Athletics)

Position Highlights

The Athletics Department is dedicated to excellence in collegiate sports, building a modern model of intercollegiate athletics fostering integrity, innovation, and student‑athlete success.

The University of Arizona Athletics Department invites you to apply to the role of Assistant Director, Ticket Operations. The Assistant Director of Ticket Operations is pivotal to the daily success of the Arizona Ticket Office. This position oversees ticket operations for three assigned sports (to be determined). Responsibilities encompass all aspects of ticketing for their assigned sports, from start to finish, as well as leading the box office on event days.

This position requires the ability to work a flexible schedule, including nights and weekends, and travel as needed.

This position is not eligible for visa sponsorship.

Outstanding U of A benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; U of A/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to U of A recreation and cultural activities; and more!

The University of Arizona has been recognized for our innovative work-life programs. For more information about working at the University of Arizona and relocations services, please.

Duties & Responsibilities

Coordinate ticket operations for assigned sports including programming, renewals, invoicing, seat relocations, digital ticketing management, and post-season processes.
Assists with managing daily operations of the ticket office which includes overseeing broad ticket sales strategies to maximize revenue generation for athletics events, including season tickets, single-game tickets, and special promotions.
Collaborate with multiple departments including Development, Ticket Sales, and Marketing on ticket sales plans, strategy, and timelines for assigned sports.
Build relationships with coaches, interdepartmental staff, and campus partners, along with keeping customer service as a top priority.
Assist the ticketing staff by providing updated sales materials and training when necessary to provide a high level of service for customers.
Create reports for senior leadership tracking sales trends and processes.
Assist with hiring, training, and supervising student workers in-office and at events.
Ensure student workers have the necessary support to answer questions and provide excellent customer service over the phone and in-person.
Budget accountability and additional duties as assigned.

Knowledge, Skills, and Abilities

Demonstrated extensive knowledge of the Paciolan Ticketing System.
Knowledge of NCAA rules and regulations
Ability to problem solve and make decisions.
Demonstrated ability to communicate effectively with individuals at all organizational levels, and project a positive, professional attitude.
Expected to build relationships with coaches, interdepartmental staff, and campus partners, along with keeping customer service as a top priority.
Fosters a collaborative work environment through respectful and effective communication.
Demonstrated organizational skills, including the ability to plan, establish priorities, and successfully manage multiple high-priority projects simultaneously.

This job posting reflects the general nature and level of work expected of the selected candidate(s). It is not intended to be an exhaustive list of all duties and responsibilities. The institution reserves the right to amend or update this description as organizational priorities and institutional needs evolve.

Minimum Qualifications

Bachelor's degree or equivalent advanced learning attained through professional level experience required.
Minimum of 3 years of relevant work experience, or equivalent combination of education and work experience.

Preferred Qualifications

Master's degree.
Direct experience within Division 1 collegiate athletic ticket operations.
Three years of experience within collegiate or professional ticket operations with Paciolan Ticketing system or a comparable ticketing system.
Demonstrated experience with interpersonal, communication, and time management skills.
Experience with Microsoft Office Suite.

FLSA

Exempt

Full Time/Part Time

Full Time

Number of Hours Worked per Week

40 + nights and weekends

Job FTE

1.0

Work Calendar

Fiscal

Job Category

Athletics

Benefits Eligible

Yes - Full Benefits

Rate of Pay

Depends on Experience

Compensation Type

salary at 1.0 full-time equivalency (FTE)

Grade

Compensation Guidance

The Rate of Pay Field represents the University of Arizona's good faith and reasonable estimate of the range of possible compensation at the time of posting. The University considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, key skills, and internal equity.

The Grade Range represent a full range of career compensation growth over time. The university offers compensation growth opportunities within its career architecture. To learn more about compensation, please review our Applicant Compensation Guide and our Total Rewards Calculator.

Career Stream and Level

PC2

Job Family

Events Mgmt, Athletics

Job Function

Athletics

Type of criminal background check required

Name-based criminal background check (non-security sensitive)

Number of Vacancies

Contact Information for Candidates

Melissa Ascher

Manager, Ticket Operations & Customer Relations