Assistant Director, Ticket Operations (Athletics)

University of Arizona College of Medicine - Phoenix; Tucson (AZ); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Job summary

The University of Arizona Athletics Department invites applications for the Assistant Director, Ticket Operations. This on-campus role oversees ticket operations for multiple sports, leads box office functions on event days, and works with campus partners to optimize revenue and service.

A flexible schedule including nights/weekends is required. Minimum qualifications include a Bachelor's degree and 3 years of relevant experience; Master’s degree is preferred.

Qualifications

• Bachelor's degree or equivalent professional experience.
• Minimum of 3 years relevant work experience or equivalent combination of education and experience.
• Knowledge of Paciolan Ticketing System and NCAA rules.
• Strong communication and organizational abilities.

Responsibilities

• Coordinate ticket operations for assigned sports including programming, renewals, invoicing, seat relocations, digital ticketing management, and post-season processes.
• Assist with managing daily operations of the ticket office to maximize revenue through season and single-game tickets and promotions.
• Collaborate with Development, Ticket Sales, and Marketing on plans, strategy, and timelines for assigned sports.
• Build relationships with coaches, interdepartmental staff, and campus partners, prioritizing customer service.
• Assist ticket staff by providing updated sales materials and training for high-quality customer service.
• Create reports for senior leadership tracking sales trends and processes.
• Assist with hiring, training, and supervising student workers in-office and at events.
• Ensure student workers have support to answer questions and provide excellent service over the phone and in person.

Skills

NCAA rules knowledge

Interpersonal communication

Time management

Problem solving

Education

Bachelor's degree or equivalent

Master's degree (preferred)

Tools

Paciolan Ticketing System

Microsoft Office Suite

Job description

Assistant Director, Ticket Operations (Athletics)

Posting Number req27176

Department Administration and Athletics

Department Website Link arizonawildcats.com

Location Tucson Campus

Address 1 National Championship Drive, Tucson, AZ 85721 USA

The Athletics Department is dedicated to excellence in collegiate sports, building a modern model of intercollegiate athletics fostering integrity, innovation, and student-athlete success.

The University of Arizona Athletics Department invites you to apply to the role of Assistant Director, Ticket Operations. The Assistant Director of Ticket Operations is pivotal to the daily success of the Arizona Ticket Office. This position oversees ticket operations for three assigned sports (to be determined). Responsibilities encompass all aspects of ticketing for their assigned sports, from start to finish, as well as leading the box office on event days.

This position requires the ability to work a flexible schedule, including nights and weekends, and travel as needed.

This position is not eligible for visa sponsorship.

• Outstanding U of A benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; U of A/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to U of A recreation and cultural activities; and more!

The University of Arizona has been recognized for our innovative work-life programs. For more information about working at the University of Arizona and relocations services, please.

Duties & Responsibilities

• Coordinate ticket operations for assigned sports including programming, renewals, invoicing, seat relocations, digital ticketing management, and post-season processes.
• Assists with managing daily operations of the ticket office which includes overseeing broad ticket sales strategies to maximize revenue generation for athletics events, including season tickets, single-game tickets, and special promotions.
• Collaborate with multiple departments including Development, Ticket Sales, and Marketing on ticket sales plans, strategy, and timelines for assigned sports.
• Build relationships with coaches, interdepartmental staff, and campus partners, along with keeping customer service as a top priority.
• Assist the ticketing staff by providing updated sales materials and training when necessary to provide a high level of service for customers.
• Create reports for senior leadership tracking sales trends and processes.
• Assist with hiring, training, and supervising student workers in-office and at events.
• Ensure student workers have the necessary support to answer questions and provide excellent customer service over the phone and in-person.
• Budget accountability and additional duties as assigned.

Knowledge, Skills, and Abilities:

• Demonstrated extensive knowledge of the Paciolan Ticketing System.
• Knowledge of NCAA rules and regulations
• Ability to problem solve and make decisions.
• Demonstrated ability to communicate effectively with individuals at all organizational levels, and project a positive, professional attitude.
• Expected to build relationships with coaches, interdepartmental staff, and campus partners, along with keeping customer service as a top priority.
• Fosters a collaborative work environment through respectful and effective communication.
• Demonstrated organizational skills, including the ability to plan, establish priorities, and successfully manage multiple high-priority projects simultaneously.

This job posting reflects the general nature and level of work expected of the selected candidate(s). It is not intended to be an exhaustive list of all duties and responsibilities. The institution reserves the right to amend or update this description as organizational priorities and institutional needs evolve.

Minimum Qualifications

• Bachelor's degree or equivalent advanced learning attained through professional level experience required.
• Minimum of 3 years of relevant work experience, or equivalent combination of education and work experience.

Preferred Qualifications

• Master's degree.
• Direct experience within Division 1 collegiate athletic ticket operations.
• Three years of experience within collegiate or professional ticket operations with Paciolan Ticketing system or a comparable ticketing system.
• Demonstrated experience with interpersonal, communication, and time management skills.
• Experience with Microsoft Office Suite.

FLSA Exempt

Full Time/Part Time Full Time

Number of Hours Worked per Week 40 + nights and weekends

Job FTE 1.0

Work Calendar Fiscal

Job Category Athletics

Benefits Eligible Yes - Full Benefits

Rate of Pay Depends on Experience

Compensation Type salary at 1.0 full-time equivalency (FTE)

Grade 5

Compensation Guidance The Rate of Pay Field represents the University of Arizona’s good faith and reasonable estimate of the range of possible compensation at the time of posting. The University considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate’s work experience, education/training, key skills, and internal equity.
The Grade Range represent a full range of career compensation growth over time. The university offers compensation growth opportunities within its career architecture. To learn more about compensation, please review our Applicant Compensation Guide and our Total Rewards Calculator .

Career Stream and Level PC2

Job Family Events Mgmt, Athletics

Job Function Athletics

Type of criminal background check required Name-based criminal background check (non-security sensitive)

Number of Vacancies 1

Target Hire Date

Expected End Date

Contact Information for Candidates Melissa Ascher
Manager, Ticket Operations & Customer Relations
[e-mail]

Open Date 9/29/2026

Open Until Filled Yes

Documents Needed to Apply Resume, Cover Letter, and One Additional Document

Notice of Availability of the Annual Security and Fire Safety Report In compliance with the Jeanne Clery Campus Safety Act (Clery Act), each year the University of Arizona releases an Annual Security Report (ASR) for each of the University’s campuses.Thesereports disclose information including Clery crime statistics for the previous three calendar years and policies, procedures, and programs the University uses to keep students and employees safe, including how to report crimes or other emergencies and resources for crime victims. As a campus with residential housing facilities, the Main Campus ASR also includes a combined Annual Fire Safety report with information on fire statistics and fire safety systems, policies, and procedures.
Paper copies of the Reports can be obtained by contacting the University Compliance Office at [e-mail].