Athlete-First Field Operations Leader

DICK'S Sporting Goods, Inc.; City of White Plains (NY); On-site; USD 54,000 - 68,000; Full time

Job summary

DICK'S Sporting Goods is seeking a Team Captain of On Field Operations to lead execution across the sales floor with a focus on merchandising, pricing, and athlete experience. You will coach teammates, manage priorities, and deliver a consistent, athlete-first shopping experience in a high-energy retail environment.

The role emphasizes people leadership, strong communication, and the ability to drive daily operations while meeting financial goals and maintaining top customer service across all

Qualifications

• Prior retail/customer-facing experience is required.
• Previous people leadership experience preferred.
• Strong communication and collaboration skills are essential.

Responsibilities

• Deliver outstanding athlete experiences by providing product knowledge and assistance on the sales floor.
• Uphold merchandising and presentation standards with floor sets, signage, and price changes.
• Lead programs like loyalty signups, warranty sales, and private label enrollment.
• Assist in developing 30-60-90 day plans to meet department goals.
• Schedule and manage staff to handle athlete traffic and peak periods.
• Coach and develop teammates, conduct reviews, and ensure policy compliance.
• Maintain a welcoming store environment for teammates and athletes.

Skills

Customer service

Team leadership

Education

High School Diploma or equivalent

Job description

DICK'S Sporting Goods is seeking a Team Captain of On Field Operations to lead execution across the sales floor with a focus on merchandising, pricing, and athlete experience. You will coach teammates, manage priorities, and deliver a consistent, athlete-first shopping experience in a high-energy retail environment.

The role emphasizes people leadership, strong communication, and the ability to drive daily operations while meeting financial goals and maintaining top customer service across all