Athlete Experience Leader - Endzone & Loyalty

DICK'S Sporting Goods, Inc.; Mooresville (NC); On-site; USD 40,000 - 60,000; Full time

Job summary

DICK’S Sporting Goods is seeking a Team Captain – Endzone & Loyalty to lead the athlete experience on the floor, coach teammates, and drive engagement in loyalty programs. You will deliver fast, friendly checkout and build strong athlete relationships that support retention.

You’ll help manage store operations, staffing, and customer service standards in a dynamic retail environment, ensuring the team delivers exceptional service daily.

Qualifications

• High School Diploma or Equivalent.
• 1-3 years of experience.
• Previous retail/customer-facing experience required.
• Previous people leadership experience preferred.

Responsibilities

• Deliver outstanding athlete experiences with product knowledge.
• Uphold merchandising and presentation standards on floor sets and price changes.
• Promote loyalty programs, warranty sales, and private label enrollment.
• Contribute to 30-60-90 day plans with store leadership for priority areas.
• Plan staffing, schedules, and budgets to meet athlete traffic and goals.
• Lead and coach teammates, ensuring proper training and accountability.
• Ensure safety, loss prevention, and SOP compliance across operations.
• Handle opening/closing procedures and basic Front End duties when needed.

Skills

Customer service

Retail operations

Education

High School Diploma or Equivalent

Job description

DICK’S Sporting Goods is seeking a Team Captain – Endzone & Loyalty to lead the athlete experience on the floor, coach teammates, and drive engagement in loyalty programs. You will deliver fast, friendly checkout and build strong athlete relationships that support retention.

You’ll help manage store operations, staffing, and customer service standards in a dynamic retail environment, ensuring the team delivers exceptional service daily.