Athlete Experience Captain — Endzone & Loyalty

DICK'S Sporting Goods, Inc.; Fredericksburg (VA); On-site; USD 45,000 - 59,000; Full time

Job summary

DICK'S Sporting Goods is seeking a Team Captain – Endzone & Loyalty to lead the athlete experience on the sales floor. You will coach teammates, drive engagement with loyalty programs, and deliver fast, friendly checkout while maintaining strong athlete relationships.

You will balance customer service, merchandising execution, and staff supervision, with a focus on achieving sales goals and delivering exceptional in-store experiences for athletes of all abilities.

Qualifications

• Retail or customer-facing experience required.
• 1–3 years of experience in a similar role.
• Previous people leadership experience preferred.

Responsibilities

• Deliver outstanding athlete experiences by assisting customers with product information and needs.
• Uphold merchandising and presentation standards by following floor sets, signage, and inventory presentation.
• Promote loyalty programs, warranty sales and other in-store services.
• Contribute to 30–60–90 day plans with the SM and ASM to support department priorities.
• Lead staffing, hiring, and scheduling to meet athlete traffic and payroll goals.

Skills

Customer service

Leadership

Education

High School Diploma or Equivalent

Job description

DICK'S Sporting Goods is seeking a Team Captain – Endzone & Loyalty to lead the athlete experience on the sales floor. You will coach teammates, drive engagement with loyalty programs, and deliver fast, friendly checkout while maintaining strong athlete relationships.

You will balance customer service, merchandising execution, and staff supervision, with a focus on achieving sales goals and delivering exceptional in-store experiences for athletes of all abilities.