Athlete Experience Lead & Loyalty Captain

DICK'S Sporting Goods; Mooresville (NC); On-site; USD 42,000 - 56,000; Full time

Job summary

DICK'S Sporting Goods is seeking a Team Captain – Endzone & Loyalty to lead the athlete experience in-store, coach teammates, and drive engagement in loyalty programs. You will deliver fast, friendly, and accurate checkout experiences while building strong athlete relationships and ensuring high standards of service.

The role emphasizes coaching, staffing, and operations oversight to meet store goals, payroll targets, and customer satisfaction in a dynamic retail environment.

Qualifications

• High School Diploma or Equivalent required.
• 1-3 years of experience in retail or customer-facing roles.
• Previous people leadership experience preferred.

Responsibilities

• Deliver outstanding athlete experiences by providing product information and assistance while maintaining merchandising standards.
• Support development of 30-60-90 day plans for department priorities and staffing within budgets.
• Lead scheduling and workload assignment to optimize operations and payroll.
• Recruit, onboard, train, and coach teammates; manage performance and recognition.
• Enforce safety, loss prevention, and SOPs; ensure compliance across the store.

Skills

Customer service

Team leadership

Retail

Communication

Store operations

Education

High School Diploma or Equivalent

Tools

POS system

Job description

DICK'S Sporting Goods is seeking a Team Captain – Endzone & Loyalty to lead the athlete experience in-store, coach teammates, and drive engagement in loyalty programs. You will deliver fast, friendly, and accurate checkout experiences while building strong athlete relationships and ensuring high standards of service.

The role emphasizes coaching, staffing, and operations oversight to meet store goals, payroll targets, and customer satisfaction in a dynamic retail environment.