Athlete Experience & Field Operations Specialist

DICK'S Sporting Goods, Inc.; Moore (OK); On-site; USD 17,000 - 22,000; Full time

Job summary

DICK'S Sporting Goods is seeking a Specialist – On Field Operations to deliver an exceptional athlete experience on the sales floor. You will engage customers, understand shopping needs, and provide product information while maintaining high standards of merchandising and store presentation.

You will also support onboarding of teammates, drive sales through service excellence, and adhere to safety and loss-prevention policies, ensuring a consistent, high-quality shopping environment for athletes

Qualifications

• Previous retail or customer-facing experience preferred.

Responsibilities

• Delivers an outstanding athlete experience by proactively engaging athletes to understand their shopping needs and provide clear, accurate information about products and assortment.
• Anticipates the needs of the athlete; actively drives sales through product and services recommendations and a deep understanding of athlete needs.
• Assists with onboarding and training of new and existing team members; focuses on best practices, expectational selling skills, and key operational processes.
• Serves as a go-to expert in designated process categories, ensuring smooth execution and high productivity.
• Maintains merchandising and presentation standards by following floor set plans, signage, price changes, inventory presentation, and replenishment standards.
• Promotes participation in company programs (loyalty, warranty sales, private label credit card enrollment).

Skills

Retail experience

Customer-facing

Education

High School Diploma or Equivalent

Job description

DICK'S Sporting Goods is seeking a Specialist – On Field Operations to deliver an exceptional athlete experience on the sales floor. You will engage customers, understand shopping needs, and provide product information while maintaining high standards of merchandising and store presentation.

You will also support onboarding of teammates, drive sales through service excellence, and adhere to safety and loss-prevention policies, ensuring a consistent, high-quality shopping environment for athletes