On-Field Ops Specialist — Elevate Athlete Experience

DICK'S Sporting Goods, Inc.; Erie (Erie County); Presencial; USD 17.000 - 21.000; Jornada completa

Descripción de la vacante

DICK’S Sporting Goods is seeking a Specialist – On Field Operations to enhance the athlete experience in-store. You will engage athletes, provide product recommendations, and ensure a seamless shopping journey while maintaining store standards and efficiency.

The role emphasizes teamwork, training support for associates, and adherence to safety and merchandising guidelines as part of delivering high-quality service to customers across all athletic categories.

Formación

• High School Diploma or equivalent required.
• 1–3 years of retail or customer-facing experience preferred.

Responsabilidades

• Delivers an outstanding athlete experience by proactively engaging athletes to understand their shopping needs and provide clear, accurate information about products and assortment.
• Anticipates athlete needs and drives sales through product and services recommendations and deep understanding of athlete needs.
• Assists with onboarding and training of new and existing team members as subject matter expert of their area of the store, focusing on best practices and key operational processes.
• Promotes and upholds merchandising and presentation standards, pricing changes, inventory presentation, and store policies.

Conocimientos

Customer service

Retail experience

Team collaboration

Educación

High School Diploma or Equivalent

Descripción del empleo

DICK’S Sporting Goods is seeking a Specialist – On Field Operations to enhance the athlete experience in-store. You will engage athletes, provide product recommendations, and ensure a seamless shopping journey while maintaining store standards and efficiency.

The role emphasizes teamwork, training support for associates, and adherence to safety and merchandising guidelines as part of delivering high-quality service to customers across all athletic categories.