ATAM: Client-Centric Tech Support Lead

Yardi Systems; Irving (TX); On-site; USD 43,000 - 45,000; Full time

Benefits offered by this job

100% paid employee medical premiums

Profit‑sharing plan

Flexible work arrangements

Job summary

Yardi Systems is seeking an Associate Technical Account Manager to help multifamily clients maximize value from our property management software solutions. You will combine technical aptitude and communication skills to support setup, troubleshooting, and daily use, delivering responsive guidance and high-quality service.

You’ll learn how Yardi’s software supports renter journeys, financial reporting, leasing, maintenance, and more, collaborating with clients and internal teams to ensure

Qualifications

• Bachelor’s Degree or equivalent combination of education and experience.
• Comfortable providing live support via phone and email.
• Proactive problem-solver with a customer-focused mindset.
• Detail-oriented and process-driven for accuracy and efficiency.
• Adaptable in fast-paced environments.
• Skilled at building relationships and earning client trust.
• Quick learner of new tools and concepts.

Responsibilities

• Provide technical software support, setup, and implementation guidance via email and phone.
• Troubleshoot application issues and deliver effective solutions.
• Communicate clearly to earn client trust from setup through ongoing success.
• Share product features, best practices, and personalized guidance to drive client success.
• Collaborate with teams to deliver innovative solutions and resolve challenges.
• Continuously learn products and industry trends to support clients.

Skills

Customer service

Problem-solving

Communication skills

Time management

Education

Bachelor’s Degree in Business, Finance, Math, or Computer/Engineering Sciences

Tools

Yardi familiarity

Job description

Yardi Systems is seeking an Associate Technical Account Manager to help multifamily clients maximize value from our property management software solutions. You will combine technical aptitude and communication skills to support setup, troubleshooting, and daily use, delivering responsive guidance and high-quality service.

You’ll learn how Yardi’s software supports renter journeys, financial reporting, leasing, maintenance, and more, collaborating with clients and internal teams to ensure