Associate Technical Account Manager

Yardi; Dallas (TX); On-site; USD 43,000 - 44,000; Full time

Benefits offered by this job

Competitive benefits

100% paid employee medical premiums

Profit-sharing plan

Job summary

Yardi in Dallas, TX is seeking an Associate Technical Account Manager (ATAM) with multifamily industry experience to support clients using Yardi’s property management software solutions. You’ll combine product knowledge with strong communication to guide setup, troubleshoot issues, and ensure successful daily use.

You’ll collaborate with clients and internal teams to deliver high-quality, solution-focused support, learn continuously, and stay ahead of industry trends while building trusted

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• Live support via phone and email experience.
• Proactive problem-solving with a customer-first mindset.
• Detail-oriented and process-driven with accuracy.
• Adaptable and fast learner in a dynamic environment.

Responsibilities

• Provide technical software support, setup, and implementation guidance to clients via email and phone.
• Troubleshoot application issues and deliver effective solutions.
• Communicate clearly to earn client trust from setup through ongoing success.
• Champion client success by sharing product features and best practices.
• Collaborate with cross-functional teams to resolve challenges and deliver innovative solutions.
• Commit to continuous learning to master our products and industry trends.

Skills

Customer-focused mindset

Proactive problem-solver

Strong communication

Detail-oriented

Organized

Education

Bachelor’s degree in Business, Finance, Math, or Computer/Engineering Services

Tools

Yardi software

Job description

Are you passionate about learning new technology and building strong client relationships? We’re looking for an Associate Technical Account Manager (ATAM) with multifamily industry experience to help our clients get the most value from Yardi’s property management software solutions.

In this role, you’ll combine your knowledge of multifamily operations with your technical aptitude and communication skills to support clients through software setup, troubleshooting, and day-to-day use. Whether you’re answering a quick question or resolving a complex challenge, you’ll help clients have a smooth and successful experience with our software.

You’ll build expertise in how Yardi’s software supports the financial, operational, and tenant management needs of organizations around the world. As part of a collaborative team, you’ll work closely with clients and internal departments to deliver high-quality, solution-focused support. If you're a quick learner who enjoys exploring technology and making a positive impact for clients, we’d love to hear from you.

What You’ll Do:

• Provide technical software support, set-up, and implementation guidance to clients across a suite of products, delivering assistance via email and phone.
• Utilize your problem-solving skills to effectively troubleshoot application issues, overcome challenges, and deliver effective solutions.
• Apply your communication strengths to earn client trust through responsive support and clear guidance from set-up through ongoing success.
• Champion client success by sharing relevant product features, best practices, and personalized guidance.
• Collaborate with dynamic teams to quickly escape and resolve challenges, helping deliver innovative solutions that make a real impact on our clients.
• Enjoy a continuous journey of learning as you master our products and industry trends to drive client success.

Who You Are:

• Bachelor’s Degree in Business, Finance, Math, or Computer/Engineering Services; or an equivalent combination of education and experience.
• Comfortable providing live support via phone and email, confidently troubleshooting technical issues.
• A proactive problem-solver with a strong customer-focused mindset.
• Detail-oriented and process-driven, with a focus on accuracy and efficiency.
• Adaptable and flexible; you thrive in fast-paced, ever-changing environments.
• Skilled at building strong relationships and earning trust with clients.
• Driven to exceed expectations and deliver exceptional customer service.
• A quick learner who embraces new tools, technologies, and concepts.
• Naturally organized and able to prioritize tasks with clarity and confidence.

Ideal to Have:

• Familiarity with property management or real estate software, particularly Yardi.
• Hands-on experience with technical support and application troubleshooting.

Real Estate runs on Yardi. About Us:

Yardi pioneers the property tech industry by seamlessly blending 40 years of tradition with forward-thinking innovation. We’ve created a team of over 10,000 employees in over 40 locations around the globe dedicated to making great real estate software products.

Discover the Yardi Difference:

Yardi is more than just a software company – we are dedicated to creating a positive impact in our communities. Annually, Yardi extends philanthropic support to organizations chosen by our employees. Our team has contributed to over 350 nonprofits globally, demonstrating our commitment to various causes and communities.

Our award-winning culture, consistently recognized by Glassdoor's prestigious "Best Place to Work", fosters support, collaboration, and growth. We prioritize your well-being with comprehensive benefits, including 100% paid employee medical premiums, company profit-sharing plan, and flexible work arrangements.

$31.25/hr - $32.81/hr