Multifamily Tech Success Associate

Yardi; Dallas (TX); On-site; USD 43,000 - 44,000; Full time

Benefits offered by this job

Competitive benefits

100% paid employee medical premiums

Profit-sharing plan

Job summary

Yardi in Dallas, TX is seeking an Associate Technical Account Manager (ATAM) with multifamily industry experience to support clients using Yardi’s property management software solutions. You’ll combine product knowledge with strong communication to guide setup, troubleshoot issues, and ensure successful daily use.

You’ll collaborate with clients and internal teams to deliver high-quality, solution-focused support, learn continuously, and stay ahead of industry trends while building trusted

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• Live support via phone and email experience.
• Proactive problem-solving with a customer-first mindset.
• Detail-oriented and process-driven with accuracy.
• Adaptable and fast learner in a dynamic environment.

Responsibilities

• Provide technical software support, setup, and implementation guidance to clients via email and phone.
• Troubleshoot application issues and deliver effective solutions.
• Communicate clearly to earn client trust from setup through ongoing success.
• Champion client success by sharing product features and best practices.
• Collaborate with cross-functional teams to resolve challenges and deliver innovative solutions.
• Commit to continuous learning to master our products and industry trends.

Skills

Customer-focused mindset

Proactive problem-solver

Strong communication

Detail-oriented

Organized

Education

Bachelor’s degree in Business, Finance, Math, or Computer/Engineering Services

Tools

Yardi software

Job description

Yardi in Dallas, TX is seeking an Associate Technical Account Manager (ATAM) with multifamily industry experience to support clients using Yardi’s property management software solutions. You’ll combine product knowledge with strong communication to guide setup, troubleshoot issues, and ensure successful daily use.

You’ll collaborate with clients and internal teams to deliver high-quality, solution-focused support, learn continuously, and stay ahead of industry trends while building trusted