At Your Service - Phone Attendant

White Lodging Careers; Austin (TX); Presencial; USD 21.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Parental leave

DailyPay

EAP

401(k) match

PTO rollover

Wellness tools

Referral bonuses

Tuition reimbursement

Hotel discounts

Growth opportunities

Descripción de la vacante

White Lodging's Hotel Trinity in Austin seeks a friendly Phone Attendant to welcome guests, field calls, dispatch requests, and ensure timely service. You will learn hotel services, provide thoughtful recommendations, and help craft memorable guest experiences.

Join a collaborative team at a premier Marriott Autograph Collection hotel and contribute to exceptional hospitality in downtown Austin. This role offers competitive benefits and opportunities for growth within White Lodging.

Formación

• An outgoing and social personality.
• Excellent communication and listening skills.
• A passion for service with a positive, can-do attitude.
• A collaborative, team-player mindset.
• Ability to adapt to any situation.
• Ability to lift, carry, or otherwise move up to 10 lbs.

Responsabilidades

• Serve as the main point of contact for all guest requests and needs, including answering calls, dispatching requests, and following up to ensure excellent service.
• Attend to each call in a timely, courteous, and efficient manner, using proper telephone etiquette.
• Dispatch appropriate personnel to satisfy guest requests and resolve guest issues.
• Develop a thorough knowledge of hotel services, the local area, and nearby travel services to provide accurate answers and thoughtful recommendations.
• Perform other duties as assigned.

Conocimientos

Outgoing personality

Communication skills

Positive attitude

Team player

Adaptability

Light lifting

Descripción del empleo

Description

Who We Are

White Lodging develops and operates a portfolio of award-winning premium hotels, rooftop bars, and restaurants in some of the country's most dynamic cities. We know that the hospitality business, like life, is about how you make people feel. That's where you come in.

Hotel Trinity

Launching in late 2026 as the only Marriott Autograph Collection hotel in downtown Austin, is Austin’s finest private hideaway. Featuring a guest-only rooftop pool, world-class hospitality amenities with residential appointments, and the city’s most sought-after high-end seafood restaurant and oyster bar, Hotel Trinity offers a luxury boutique experience unlike any other—a place to work, play, and stay out of the fray.

At Your Service - Phone Attendant

Responsibilities:

What You’ll Do

• Serve as the main point of contact for all guest requests and needs, including answering calls, dispatching requests, and following up to ensure excellent service.
• Attend to each call in a timely, courteous, and efficient manner, using proper telephone etiquette.
• Dispatch appropriate personnel to satisfy guest requests and resolve guest issues.
• Develop a thorough knowledge of hotel services, the local area, and nearby travel services to provide accurate answers and thoughtful recommendations.
• Perform other duties as assigned.

What You’ll Bring

• An outgoing and social personality.
• Excellent communication and listening skills.
• A passion for service with a positive, can-do attitude.
• A collaborative, team-player mindset.
• Ability to adapt to any situation.
• Ability to lift, carry, or otherwise move up to 10 lbs.

Other information

What You Can Look Forward To

• Medical, Dental, and Vision insurance (starting Day 1)
• Life Insurance and Disability Insurance
• Paid Parental Leave
• DailyPay option
• Employee Assistance Program (EAP)
• 401(k) with company match
• Vacation/Paid Time Off (PTO) with rollover
• Complimentary wellness tools
• Unlimited referral bonuses
• Leadership development and tuition reimbursement
• Discounts on hotel rooms, dining, and other travel/entertainment experiences
• Multiple hotels in each market = more opportunities for growth

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