Phone Attendant

White Lodging; Austin (TX); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Daily Pay option

Medical, Dental, Vision insurance from

PTO with rollover

Wellness tools

Referral bonuses

401(k) with company match

Healthcare concierge

Leadership development

Tuition reimbursement

Hotel discounts

More hotels in market

Job summary

White Lodging is seeking a Front Desk Supervisor for the JW Marriott Austin on-site, delivering exceptional guest experiences and supporting daily Front Desk operations.

The role emphasizes guest service, communication, and teamwork, with opportunities to grow within a premier hospitality portfolio and access multiple on-site benefits.

Qualifications

• Outgoing and social personality.
• Excellent communication and listening skills.
• Passion for service with a positive, can-do attitude.
• Team-player mindset.
• Ability to adapt to any situation.
• Ability to lift, carry or move up to 10 lbs.

Responsibilities

• Serve as the main point of contact for all guest requests and needs, including answering calls, dispatching requests, and following up to ensure excellent guest service.
• Attend to each call in a timely, courteous, and efficient manner, using proper telephone etiquette.
• Dispatch appropriate personnel to satisfy guest requests and resolve guest issues.
• Develop a thorough knowledge of hotel services and surroundings, the local area, and nearby travel services. Accurately answer any guest questions and provide thoughtful recommendations.
• Perform other duties as assigned.

Skills

Customer service

Communication

Team player

Adaptability

Physical stamina

Job description

Who We Are White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars, and restaurants in some of the country’s best cities to live. We know that the hospitality business, like life, is about how you make people feel. As a Front Desk Supervisor, you will ensure an exceptional guest experience while supporting the daily operations of the Front Desk team.

Description

Summary: Who We Are White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars, and restaurants in some of the country’s best cities to live. We know that the hospitality business, like life, is about how you make people feel. As a Front Desk Supervisor, you will ensure an exceptional guest experience while supporting the daily operations of the Front Desk team.

Responsibilities:

What You’ll Do

• The phone attendant will serve as the main point of contact for all guest requests and needs, including answering calls, dispatching requests, and following up to ensure excellent guest service.
• Attend to each call in a timely, courteous, and efficient manner, using proper telephone etiquette.
• Dispatch appropriate personnel to satisfy guest requests and resolve guest issues.
• Develop a thorough knowledge of hotel services and surroundings, the local area, and nearby travel services. Accurately answer any guest questions and provide thoughtful recommendations.
• Perform other duties as assigned.

What You’ll Bring

• The phone attendant will have an outgoing and social personality.
• Excellent communication and listening skills.
• A passion for service with a positive, can-do attitude.
• A team-player mindset.
• Ability to adapt to any situation.
• Ability to lift, carry or otherwise move up to 10 lbs.

What You Can Look Forward To

• DailyPay option
• Day 1 Medical, Dental and Vision insurance
• Vacation/Paid Time Off (PTO) with rollover
• Complimentary wellness tools
• Unlimited referral bonuses
• 401(k) with company match
• Hostcare Resources healthcare concierge
• Leadership development
• Tuition reimbursement
• Discounts on hotel rooms, dining, and other travel/entertainment experiences
• Multiple hotels in each market = more opportunities

White Lodging is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all associates.

Compensation starts at $17.00 per hour!

This role is on-property at the JW Marriott Austin.