Front Desk Agent

White Lodging; Austin (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

DailyPay

Advanced scheduling

Unlimited employee referral bonuses

401(k) with company match

Paid time off (PTO)

Complimentary wellness tools

Leadership development & tuition reimb

Discounts on hotel rooms, dining, and旅

Growth opportunities across multiple酒店

Employee Assistance Program (EAP)

Medical, dental, and vision insurance—

Life and disability insurance

Paid parental leave

Job summary

White Lodging’s Hotel Trinity in downtown Austin is seeking a Front Desk Agent to welcome guests, register them, and ensure a smooth check-in and check-out as part of the opening team.

This role emphasizes strong communication, a customer-first mindset, and the ability to thrive in a dynamic, guest-facing environment; benefits include DailyPay, flexible scheduling, PTO, and growth opportunities across properties.

Qualifications

• Excellent communication and customer-first mindset.
• Ability to adapt to a dynamic, guest-facing environment.
• Previous hospitality experience is helpful but not required.

Responsibilities

• Check guests in and out efficiently and friendly.
• Follow cash handling and accounting procedures.
• Develop knowledge of hotel services, locations, and rates.
• Maintain lobby and entrance cleanliness.
• Ensure security and confidentiality of guest information.
• Respond to and resolve guest concerns or complaints.
• Perform other duties as assigned.

Skills

Strong communication

Customer service

Flexibility

Team player

Outgoing personality

Hospitality experience

Job description

Description

Who We Are

White Lodging develops and operates a portfolio of award-winning premium hotels, rooftop bars, and restaurants in some of the country's most dynamic cities. We know that the hospitality business, like life, is about how you make people feel. That's where you come in.

Hotel Trinity, launching in late 2026 as the only Marriott Autograph Collection hotel in downtown Austin, is Austin's finest private hideaway. Featuring a guest-only rooftop pool, world-class hospitality amenities with residential appointments, and the city’s most sought-after high-end seafood restaurant and oyster bar, Hotel Trinity offers a luxury boutique experience unlike any other—a place to work, play, and stay out of the fray.

We are looking for a Front Desk Agent to join our opening team. In this role, you will welcome and register hotel guests, manage reservations, and ensure a seamless check-in and check-out experience. The ideal candidate has strong communication skills, a customer-first mindset, and the ability to thrive in a dynamic, guest-facing environment. This is a great opportunity for anyone looking to start or grow a career in hotel front desk operations, hospitality management, or guest services.

Responsibilities:

What You'll Do

• Provide the highest quality of service to guests, anticipating and exceeding their expectations
• Check guests in and out efficiently and in a friendly manner
• Understand and consistently follow all cash handling and accounting procedures including hotel credit and check cashing procedures
• Develop thorough knowledge of hotel staff, services, hours of operation, room locations, rates, amenities, and surroundings
• Assist in maintaining the cleanliness of the lobby and entrance
• Ensure security and confidentiality of all guest and hotel information
• Effectively respond to and resolve guest concerns or complaints
• Perform other duties as assigned

What You'll Bring

• Strong communication skills
• A passion for customer service
• The ability to be flexible and adapt to any situation
• A desire to work as part of the front desk team
• An outgoing personality with a positive attitude
• Previous hospitality experience is helpful but not required
• Ability to stand and move at a fast pace for long periods of time, with availability to work long hours, weekends, and holidays as necessary

What You Can Look Forward To

• DailyPay — get paid when you need it
• Advanced scheduling with easy shift swapping via our app
• Unlimited employee referral bonuses
• 401(k) with company match
• Paid time off (PTO) with rollover
• Complimentary wellness tools
• Leadership development & tuition reimbursement
• Discounts on hotel rooms, dining, and travel
• Growth opportunities across multiple hotel properties in your market
• Employee Assistance Program (EAP)
• Full-time associates also receive:
  • Medical, dental, and vision insurance — starting day 1
  • Life and disability insurance
  • Paid parental leave

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