At Your Service - Phone Attendant

White Lodging; Charlotte (NC); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

Life Insurance

Paid Parental Leave

401(k) with company match

Vacation/Paid Time Off (PTO) with ROL

Discounts on hotel rooms, dining, and

Tuition reimbursement

DailyPay option

Employee Assistance Program

Job summary

White Lodging is seeking an At Your Service Phone Attendant to be the main contact for guest requests. You will ensure timely responses, provide accurate information, and deliver excellent service during every interaction at our Charlotte-area properties.

You will handle calls, dispatch staff, and follow up to ensure guest satisfaction, while developing a robust knowledge of hotel services and local travel options to offer thoughtful recommendations.

Qualifications

• An outgoing and social personality.
• Excellent communication and listening skills.
• A positive, can-do attitude for guest service.
• Collaborative, team-player mindset.
• Ability to adapt to any situation.
• Ability to lift/move up to 10 lbs.

Responsibilities

• Serve as the main point of contact for all guest requests and needs, including answering calls, dispatching requests, and following up to ensure excellent service.
• Attend to each call in a timely, courteous, and efficient manner, using proper telephone etiquette.
• Dispatch appropriate personnel to satisfy guest requests and resolve guest issues.
• Develop knowledge of hotel services, the local area, and nearby travel services to provide accurate answers and recommendations.
• Perform other duties as assigned.

Skills

Outgoing personality

Excellent communication

Active listening

Team player

Adaptability

Physical capability

Job description

Who We Are

White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars, and restaurants in some of the country’s best cities to live. We know that the hospitality business, like life, is about how you make people feel.

Description

Summary:

White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars, and restaurants in some of the country’s best cities to live. We know that the hospitality business, like life, is about how you make people feel. As an 'At Your Service' Phone Attendant, you will serve as the main point of contact for guest requests, ensuring timely responses, accurate information, and excellent service throughout each interaction.

Responsibilities

What You’ll Do

• Serve as the main point of contact for all guest requests and needs, including answering calls, dispatching requests, and following up to ensure excellent service.


• Attend to each call in a timely, courteous, and efficient manner, using proper telephone etiquette.


• Dispatch appropriate personnel to satisfy guest requests and resolve guest issues.


• Develop a thorough knowledge of hotel services, the local area, and nearby travel services to provide accurate answers and thoughtful recommendations.


• Perform other duties as assigned.

What You’ll Bring

• An outgoing and social personality.


• Excellent communication and listening skills.


• A passion for service with a positive, can-do attitude.


• A collaborative, team-player mindset.


• Ability to adapt to any situation.


• Ability to lift, carry, or otherwise move up to 10 lbs.

Other information

What You Can Look Forward To

• Medical, Dental, and Vision insurance (starting Day 1)


• Life Insurance and Disability Insurance


• Paid Parental Leave


• DailyPay option


• Employee Assistance Program (EAP)


• 401(k) with company match


• Vacation/Paid Time Off (PTO) with rollover


• Complimentary wellness tools


• Unlimited referral bonuses


• Leadership development and tuition reimbursement


• Discounts on hotel rooms, dining, and other travel/entertainment experiences


• Multiple hotels in each market = more opportunities for growth

White Lodging is an equal opportunity employer.

We value diversity and are committed to creating an inclusive environment for all associates.