At Your Service Runner

White Lodging; Austin (TX); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Day 1 Medical, Dental, and Vision

Paid Parental Leave

Vacation and Paid Time Off

Tuition Reimbursement

Wellness tools

Unlimited referral bonuses

401(k) with company match

Leadership development opportunities

Discounts on hotel rooms and dining

Job summary

White Lodging is seeking an AYS Agent to serve as the primary contact for guest requests, inquiries, and in-room dining orders. You will ensure exceptional service by promptly answering calls, coordinating with hotel departments, and following up on all requests.

The role emphasizes attention to detail, guest-focused service, and the ability to multitask in a fast-paced hotel environment, with flexible shifts including nights, weekends, and holidays.

Qualifications

• Experience in hospitality or customer service preferred.
• Strong communication and guest-service orientation.
• Able to multitask in fast-paced environment.

Responsibilities

• Answer and respond to guest calls promptly and professionally.
• Coordinate with departments to fulfill guest needs and follow up.
• Take in-room dining orders and process via POS.
• Input and process orders to ensure timely delivery and guest satisfaction.
• Maintain call logs and guest request tracking.

Skills

Guest services

Communication skills

Multitasking

Hospitality experience

POS knowledge

Tools

MICROS POS

Job description

Who We Are

White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars, and restaurants in some of the country’s best cities to live. We know that the hospitality business, like life, is about how you make people feel. That’s where you come in. You’ll help bring the virtue of hospitality to life while we create an environment that allows you to be your best self and grow.

Description

Summary:

Who We Are

White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars, and restaurants in some of the country’s best cities to live. We know that the hospitality business, like life, is about how you make people feel. That’s where you come in. You’ll help bring the virtue of hospitality to life while we create an environment that allows you to be your best self and grow.

Summary

The AYS Agent serves as the primary point of contact for guest requests, inquiries, and in-room dining orders. This role ensures exceptional guest service by responding efficiently to calls, coordinating with hotel departments, and following up on all requests. The ideal candidate is detail-oriented, guest-focused, and skilled at multitasking in a fast-paced environment.

Responsibilities:

What You’ll Do

• Answer and respond to guest calls promptly and professionally, providing solutions or dispatching service requests as needed.
• Coordinate with departments to fulfill guest needs, documenting and following up to ensure timely resolution.
• Take in-room dining orders, demonstrating strong menu knowledge and suggestive selling techniques.
• Accurately input and process orders through the Point of Sale system, ensuring timely delivery and guest satisfaction.
• Maintain detailed call logs, guest request tracking, and daily communication records for each shift.
• Provide guests with accurate information about hotel amenities, local attractions, and area services.
• Monitor and manage outstanding guest requests, ensuring completion before shift end.
• Follow established emergency procedures and maintain a calm, professional demeanor in all situations.
• Uphold confidentiality and security of all guest and hotel information.
• Maintain a clean and organized workspace and adhere to all safety and operational standards.

What You’ll Bring

• Exceptional communication and guest service skills with a warm, professional demeanor.
• Strong multitasking and organizational abilities with attention to detail.
• Prior hospitality or customer service experience preferred.
• Familiarity with hotel systems and Point of Sale (POS) software, such as MICROS.
• Ability to work independently and collaboratively in a team environment.
• Flexibility to work nights, weekends, and holidays as needed.

Other information:

What You Can Look Forward To

• Day 1 Medical, Dental, and Vision Insurance
• Paid Parental Leave
• Vacation and Paid Time Off (PTO) with rollover
• Tuition Reimbursement
• Complimentary wellness tools
• Unlimited referral bonuses
• 401(k) with company match
• Leadership development opportunities
• Discounts on hotel rooms, dining, and other travel/entertainment experiences

White Lodging is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all associates.