Room Service Server

White Lodging; Austin (TX); On-site; USD 17,000 - 23,000; Full time

Benefits offered by this job

Day 1 Medical, Dental and Vision

Vacation/PTO with rollover

Complimentary wellness tools

401(k) with company match

Tuition reimbursement

Discounts on rooms, dining, and travel

Leadership development

Unlimited referral bonuses

Hostcare Resources healthcare concier

Multiple hotels in each market

Job summary

White Lodging is seeking a friendly Room Service Server to stock, set up, and deliver food and beverage orders to guest rooms at Hotel Trinity, a Marriott Autograph Collection property in downtown Austin.

Ideal candidates bring a passion for service, strong communication, and the ability to work in a fast-paced, high-volume environment. Weekend, night, and holiday availability is required.

Qualifications

• Experience in hospitality or service is a plus.
• Strong communication and listening skills required.
• Able to work weekends, nights and holidays as necessary.

Responsibilities

• Stock, set-up, and deliver food and beverage orders to guest rooms.
• Anticipate guest needs and provide exemplary hospitality.
• Maintain neat and sanitary room service areas and be knowledgeable about hotel services and menu items.
• Standards for professional appearance and guest interaction.
• Address guest questions accurately and respond to concerns.

Skills

Customer service

Communication

Team player

Stamina under pressure

Education

High school diploma or GED

Job description

Description

Summary:

Having opened on November 5th, Hotel Trinity serves as the only Marriott Autograph Collection hotel in downtown Austin, is Austin's finest private hideaway. Featuring a guest-only rooftop pool, world-class hospitality amenities with residential appointments, and the city s most sought-after high-end seafood restaurant and oyster bar, Hotel Trinity offers a luxury boutique experience unlike any other a place to work, play, and stay out of the fray.

White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars and restaurants in some of the country's best cities to live. We know that the hospitality business, like life, is how you make people feel. That's where you come in. You'll help bring the virtue of hospitality to life while we create an environment that allows you to be your best self and grow.

Responsibilities:

WHAT YOU'LL DO

• The room service server will stock, set-up, and deliver all food and beverage orders and property amenities to guest rooms.
• Anticipate guest needs and offer exemplary hospitality. Exhibit professionalism and friendliness always
• Retrieve all food and beverage trays from the floors to maintain a neat and sanitary appearance.
• Be knowledgeable of all services provided within the hotel and all menu items, contents, preparation methods, and garnishes. Accurately answer any guest questions.
• Be an ambassador of our establishment by maintaining a neat and professional personal appearance.
• Listen for and respond to customer needs, issues, or concerns to ensure a quality experience for all guests.
• Perform other duties as assigned.

WHAT YOU'LL BRING

• The room service server will have a passion for service with a positive, can-do attitude
• A team-player mindset
• Ability to handle high volume and work under pressure
• Excellent communication and listening skills
• Previous experience preferred, but not required
• High school diploma or GED preferred
• The ability to stand for long periods of time. Must be available to work weekends, nights, and holidays as necessary.

Other information

• Day 1 Medical, Dental and Vision insurance
• Vacation/Paid Time Off (PTO) with rollover
• Complimentary wellness tools
• Unlimited referral bonuses
• 401(k) with company match
• Hostcare Resources healthcare concierge
• Leadership development
• Tuition reimbursement
• Discounts on hotel rooms, dining, and other travel/entertainment experiences
• Multiple hotels in each market = more opportunities

White Lodging is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all associates.