Asst. General Manager - Guest Experience & Ops

Urban Air; Lincoln (IL); On-site; USD 50,000 - 75,000; Full time

Job summary

Urban Air Lincoln Park is seeking an Assistant General Manager to lead daily operations, motivate staff, and ensure outstanding guest experiences across entertainment, food and attractions. Strong leadership, scheduling expertise, and a focus on culture are essential for success in this role.

You will manage staffing, training, inventory control, and safety protocols while upholding Urban Air standards. Weekend/evening work and a positive, proactive attitude are required.

Qualifications

• Experience in hospitality is preferred (Theme Parks, Family Entertainment Centers, Hotels, Resorts, Casinos, or Restaurants)
• 1+ year supervisory or management experience required
• Ability to pass a thorough background check
• CPR/First Aid Certification is preferred
• Brand Ambassador and Culture Champion!
• Demonstrated ability in developing team members in areas of responsibility
• Must be professional, energetic, self-motivated, able to motivate others, and have a positive attitude!
• Computer skills essential — Microsoft Office (Excel, Word, PowerPoint)
• Professional grooming and conduct must be constantly displayed to set an example for staff
• Ability to enthusiastically interact with others
• Adaptability, flexibility, general enthusiasm for the business
• Strong communication skills; ability to write and verbally communicate in a clear and concise manner
• Willing to learn and adapt to changes or challenges
• Ability to establish working relationships with all employees, management, and vendors
• Exercise good judgment in decision making
• Appreciation of diversity (thought, ethnic, gender, etc.)
• We work when others play! Must be able and willing to work weekends, evenings and holidays

Responsibilities

• Cultivate a team environment that provides exceptional customer service while directing the team and ensuring all staff members perform at a consistently high level
• Assist in hiring, retention of staff, coaching, discipline; ensure execution of staff training programs
• Develop weekly schedules and ensure staffing levels and lead coverage is appropriate to meet the needs of the business and maximize the customer experience
• Lead and influence staff through effective motivation, leveraging individual strengths to ensure customer satisfaction and maximum productivity
• Select, develop staff and trainers for more responsibility or internal promotability into a leadership program
• Ensure execution of all employee recognition and incentive programs as directed.
• Assist with inventory and controlling expenses
• Responsible for all aspects of the operation including entertainment, food, beverage, attractions and property inspections
• Maintain a safe, clean and secure environment for all guests and staff
• Continuously improves operational execution through attention to detail and adherence to Urban Air operating standards and philosophies
• Other duties as assigned

Skills

Team leadership

Customer service

Scheduling

Staff development

Communication

Problem solving

Adaptability

Microsoft Office

Tools

Microsoft Office

Excel

Word

PowerPoint

Job description

Urban Air Lincoln Park is seeking an Assistant General Manager to lead daily operations, motivate staff, and ensure outstanding guest experiences across entertainment, food and attractions. Strong leadership, scheduling expertise, and a focus on culture are essential for success in this role.

You will manage staffing, training, inventory control, and safety protocols while upholding Urban Air standards. Weekend/evening work and a positive, proactive attitude are required.