Assistant General Manager - Guest Experience & Operations

Urban Air Adventure Parks; Arlington Heights (IL); On-site; USD 50,000 - 65,000; Full time

Job summary

Urban Air Adventure Parks in Arlington Heights is looking for an Assistant General Manager to lead operations and ensure exceptional customer service. This role involves motivating staff, scheduling, and maintaining a high-performance environment.

The ideal candidate has over 3 years of management experience, preferably in hospitality, and a passion for team development. Weekend, evening, and holiday availability is required.

Qualifications

• 3+ years of supervisory or management experience required.
• CPR/First Aid Certification is preferred.
• Ability to pass a thorough background check.

Responsibilities

• Cultivate a team environment providing exceptional customer service.
• Assist in staff hiring, retention, coaching, and discipline.
• Ensure execution of employee training programs.

Skills

Hospitality Experience

Team Development

Strong Communication Skills

Motivation

Customer Service

Job description

Urban Air Adventure Parks in Arlington Heights is looking for an Assistant General Manager to lead operations and ensure exceptional customer service. This role involves motivating staff, scheduling, and maintaining a high-performance environment.

The ideal candidate has over 3 years of management experience, preferably in hospitality, and a passion for team development. Weekend, evening, and holiday availability is required.