Assistant General Manager - Adventure Park Leader

Urban Air; Chicago (IL); On-site; USD 65,000 - 82,000; Full time

Job summary

Urban Air is seeking a motivated Manager to lead a team in our Chicago-area location. You will drive customer service excellence, supervise staff, and oversee schedules, training, and employee programs to uphold Urban Air's culture of Activating Awesome.

The role requires hands-on leadership, strong communication, and a collaborative mindset to ensure fun, safe, and exceptional guest experiences in a fast-paced entertainment environment.

Qualifications

• Experience in hospitality or related entertainment venues preferred.
• Minimum 1+ year supervisory or management experience.
• Demonstrated ability to motivate and develop staff.
• Strong written and verbal communication skills; professional demeanor.

Responsibilities

• Cultivate a team environment delivering exceptional customer service and maintain high staff performance.
• Assist in hiring, coaching, scheduling, and staff training to meet business needs.
• Lead and motivate staff to maximize customer experience and productivity.
• Develop and promote leadership opportunities for team members.

Skills

Team leadership

Hospitality experience

Supervisory experience

Communication skills

Positive attitude

Brand ambassador

Job description

Urban Air is seeking a motivated Manager to lead a team in our Chicago-area location. You will drive customer service excellence, supervise staff, and oversee schedules, training, and employee programs to uphold Urban Air's culture of Activating Awesome.

The role requires hands-on leadership, strong communication, and a collaborative mindset to ensure fun, safe, and exceptional guest experiences in a fast-paced entertainment environment.