Assistant Manager, Guest Experience & Team Leader

Urban-Air-Adventure-Park; Plainfield (IN); Vor Ort; USD 40.000 - 52.000; Vollzeit

Zusammenfassung

Urban Air Plainfield is seeking an Assistant Manager to motivate the team, uphold our Culture of Activating Awesome, and drive successful operations across entertainment, food and attractions. You will provide leadership, supervise staff, and implement strategic initiatives to positively impact guest experience and business results.

The role requires hands-on coaching, scheduling, training, performance management, and ensuring safety, cleanliness and adherence to Urban Air standards.

Qualifikationen

• Hospitality experience in theme parks, entertainment centers, hotels, resorts, casinos, or restaurants.
• At least 1 year of supervisory or management experience.
• CPR/First Aid certification preferred.
• Brand ambassador and culture champion with strong communication skills.
• Professional grooming and conduct expected at all times.

Aufgaben

• Lead a team to deliver exceptional customer service and maintain high performance.
• Assist in hiring, training, and coaching staff.
• Develop weekly schedules to meet business needs and maximize guest experience.
• Motivate staff and promote promotability through leadership initiatives.
• Oversee operations across entertainment, food, beverage, attractions, and facilities.
• Maintain safety, cleanliness, and adherence to Urban Air standards.
• Support inventory control and expense management.
• Other duties as assigned.

Kenntnisse

Hospitality

Supervisory experience

CPR/First Aid

Brand Ambassador

Communication

Team Development

Professionalism

Jobbeschreibung

Urban Air Plainfield is seeking an Assistant Manager to motivate the team, uphold our Culture of Activating Awesome, and drive successful operations across entertainment, food and attractions. You will provide leadership, supervise staff, and implement strategic initiatives to positively impact guest experience and business results.

The role requires hands-on coaching, scheduling, training, performance management, and ensuring safety, cleanliness and adherence to Urban Air standards.