Assistant GM - Hospitality & Guest Experience Leader

Urban Air Adventure Parks; Jacksonville (FL); On-site; USD 45,000 - 65,000; Full time

Job summary

Urban Air Jacksonville is seeking an Assistant General Manager to lead daily operations, motivate staff, and uphold our Culture of Activating Awesome. You will provide overall leadership, supervision, and direction on entertainment, food, beverage, attractions, and safety, ensuring exceptional guest experiences and strong business results.

The role emphasizes coaching, scheduling, and staffing, while driving high standards, accountability, and teamwork.

Qualifications

• Experience in hospitality is a MUST (Theme Parks, Family Entertainment Centers, Hotels, Resorts, Casinos, or Restaurants)
• 3+ years’ supervisory or management experience required
• Ability to pass a thorough background check
• Brand Ambassador and Culture Champion!
• Demonstrated ability of developing team members in areas of responsibility
• Must be professional, energetic, self-motivated, able to motivate others, and have a positive attitude!
• Professional grooming and conduct must be constantly displayed to set an example for staff
• Ability to enthusiastically interact with others
• Adaptability, flexibility, general enthusiasm for the business
• Strong communication skills; ability to write and verbally communicate in a clear and concise manner
• Willing to learn and adapt to changes or challenges
• Ability to establish working relationships with all employees, management, and vendors
• Appreciation of diversity (thought, ethnic, gender, etc.)
• We work when others play! Must be able and willing to work weekends, evenings and holidays

Responsibilities

• Cultivate a team environment that provides exceptional customer service while directing the team and ensuring all staff members perform at a consistently high level
• Assist in hiring, retention of staff, coaching, discipline; ensure execution of staff training programs
• Develop weekly schedules and ensure staffing levels and lead coverage is appropriate to meet the needs of the business and maximize the customer experience
• Lead and influence staff through effective motivation, leveraging individual strengths to ensure customer satisfaction and maximum productivity
• Select, develop staff and trainers for more responsibility or internal promotability into a leadership program
• Ensure execution of all employee recognition and incentive programs as directed
• Assist with inventory and controlling expenses
• Responsible for all aspects of the operation including entertainment, food, beverage, attractions and property inspections
• Maintain a safe, clean and secure environment for all guests and staff
• Continuously improves operational execution through attention to detail and adherence to Urban Air operating standards and philosophies
• Other duties as assigned

Skills

Leadership

Customer service

Staff motivation

Communication

Job description

Urban Air Jacksonville is seeking an Assistant General Manager to lead daily operations, motivate staff, and uphold our Culture of Activating Awesome. You will provide overall leadership, supervision, and direction on entertainment, food, beverage, attractions, and safety, ensuring exceptional guest experiences and strong business results.

The role emphasizes coaching, scheduling, and staffing, while driving high standards, accountability, and teamwork.