Assistant General Manager, Guest Experience & Ops

Urban Air Adventure Parks; Winslow Township (NJ); On-site; USD 55,000 - 85,000; Full time

Job summary

Urban Air Adventure Parks in Winslow Township, NJ is seeking an Assistant General Manager to lead daily operations and deliver outstanding guest experiences. You will supervise staff, drive hospitality standards, manage schedules, and partner with leadership to execute strategic initiatives while maintaining our culture of activating awesome.

Responsibilities include recruiting and coaching teams, controlling costs, ensuring safety, and upholding brand standards across entertainment, food &

Qualifications

• Hospitality experience in theme parks, family entertainment centers, hotels, resorts, casinos, or restaurants.
• 3 years’ supervisory or management experience required.
• Must be able to pass a thorough background check.
• CPR/First Aid Certification is preferred.
• Professional grooming and conduct; strong communication skills.
• Willing to work weekends, evenings and holidays.
• Ability to motivate and develop staff.

Responsibilities

• Cultivate a team environment that provides exceptional customer service while directing the team and ensuring all staff members perform at a consistently high level.
• Assist in hiring, retention of staff, coaching, discipline; ensure execution of staff training programs.
• Develop weekly schedules and ensure staffing levels and lead coverage is appropriate to meet the needs of the business and maximize the customer experience.
• Lead and influence staff through effective motivation, leveraging individual strengths to ensure customer satisfaction and maximum productivity.
• Select, develop staff and trainers for more responsibility or internal promotability into a leadership program.
• Ensure execution of all employee recognition and incentive programs as directed.
• Assist with inventory and controlling expenses.
• Responsible for all aspects of the operation including entertainment, food, beverage, attractions and property inspections.
• Maintain a safe, clean and secure environment for all guests and staff.
• Continuously improves operational execution through attention to detail and adherence to Urban Air operating standards and philosophies.
• Other duties as assigned.

Skills

Hospitality experience

Supervisory experience

Background check

CPR/First Aid Certification

Brand Ambassador

Culture Champion

Microsoft Office

Tools

Microsoft Office

Job description

Urban Air Adventure Parks in Winslow Township, NJ is seeking an Assistant General Manager to lead daily operations and deliver outstanding guest experiences. You will supervise staff, drive hospitality standards, manage schedules, and partner with leadership to execute strategic initiatives while maintaining our culture of activating awesome.

Responsibilities include recruiting and coaching teams, controlling costs, ensuring safety, and upholding brand standards across entertainment, food &