Associate Technical Account Manager: Client Success

Yardi; Irving (TX); On-site; USD 43,050 - 45,199; Full time

Job summary

Yardi, a leading property management software company, is seeking an Associate Technical Account Manager in Irving, TX. You will provide technical software support, assist with setup, and guide clients through day-to-day use to maximize value from Yardi’s solutions.

You will troubleshoot issues, deliver practical solutions, and build trusted relationships with multifamily clients while collaborating with internal teams.

Qualifications

• Bachelor’s degree in Business, Finance, Math, or Computer/Engineering Sciences.
• Experience providing live support via phone and email.
• Proactive problem-solver with a strong customer-focused mindset.
• Detail-oriented and process-driven, with a focus on accuracy and efficiency.
• Adaptable and flexible; thrives in fast-paced environments.
• Skilled at building strong relationships and earning trust with clients.
• Driven to exceed expectations and deliver exceptional customer service.
• A quick learner who embraces new tools, technologies, and concepts.

Responsibilities

• Provide technical software support, setup, and implementation guidance to clients via email and phone.
• Troubleshoot application issues and deliver effective solutions.
• Communicate clearly to earn client trust from setup through ongoing success.
• Share product features, best practices, and personalized guidance for client success.
• Collaborate with teams to resolve challenges and deliver innovative solutions.
• Commit to continuous learning of products and industry trends to drive client success.

Skills

Live support

Troubleshooting

Customer-focused

Relationship building

Quick learner

Detail-oriented

Education

Bachelor’s degree in Business/Finance/Math/CS

Tools

Yardi familiarity

Job description

Yardi, a leading property management software company, is seeking an Associate Technical Account Manager in Irving, TX. You will provide technical software support, assist with setup, and guide clients through day-to-day use to maximize value from Yardi’s solutions.

You will troubleshoot issues, deliver practical solutions, and build trusted relationships with multifamily clients while collaborating with internal teams.