Client-Focused Technical Account Manager – Implementation

Yardi; Irving (TX); On-site; USD 75,000 - 79,000; Full time

Job summary

Yardi in Irving, TX is seeking a Technical Account Manager to serve as a trusted resource helping clients maximize our software. You will lead software implementation, advise on best practices, and resolve complex issues while building strong relationships.

You’ll collaborate across teams, deliver customized solutions, and guide training to ensure clients operate efficiently. A bachelor’s degree and 2+ years in technical support are expected, with strong knowledge of Yardi products and

Qualifications

• Bachelor’s degree or equivalent experience.
• Two years of technical or client support experience.
• Advanced knowledge of Yardi domain or relevant industry.
• Ability to independently manage and resolve client issues.
• Advanced technical and product knowledge of one or more Yardi software products.
• Knowledge of accounting practices.
• Understanding of property management or Yardi-supported industry best practices.
• Proficiency in Microsoft operating and network system operation, relational databases, or SQL/Oracle.
• Independent, sound decision making and problem-solving skills.
• Proven time management and organization skills.
• Excellent written and oral communication skills.
• Client-centered commitment and focus.
• Excellent interpersonal skills.
• Ability to meet deadlines and prioritize tasks in a fast-paced environment.
• Collegial, team-oriented disposition for cross-functional collaboration.
• Proficiency with Microsoft 365 desktop applications.

Responsibilities

• Lead software implementation, configuration, and deployment to ensure clients get the most out of Yardi products.
• Consult with clients to understand their needs, advise on best practices, and deliver strategic, customized solutions.
• Troubleshoot and resolve complex software issues, serving as a trusted technical resource for clients and internal teams.
• Collaborate across teams to identify opportunities that drive success and continuous improvement for your assigned clients.

Skills

Bachelor's degree eligibility

Yardi domain knowledge

Independent issue resolution

Yardi software product knowledge

Accounting practices knowledge

Industry understanding

SQL/Oracle

Microsoft 365 familiarity

Decision making

Time management

Communication skills

Interpersonal skills

Prioritization in fast-paced env

Team collaboration

Network/OS basics

Education

Bachelor’s Degree in Business, Finance, Math, or Computer/Engineering Sciences

Tools

Microsoft 365

SQL/Oracle tooling

Job description

Yardi in Irving, TX is seeking a Technical Account Manager to serve as a trusted resource helping clients maximize our software. You will lead software implementation, advise on best practices, and resolve complex issues while building strong relationships.

You’ll collaborate across teams, deliver customized solutions, and guide training to ensure clients operate efficiently. A bachelor’s degree and 2+ years in technical support are expected, with strong knowledge of Yardi products and