Associate Systems Engineer – MSP Growth & Impact

Impact Networking, LLC; Bolingbrook (IL); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Gift Card/Custom Menswear (5-year)

Custom Rolex (10-year)

20-year $20,000 Check incentive

401(K) & retirement plans

Comprehensive health, disability, life

Job summary

Impact Networking is seeking a TOC Systems Engineer to join the Managed IT team under Service Operations. You will support customer servers, storage, desktops, backup, monitoring, and cloud environments while coordinating with end users and vendors to restore services.

The role emphasizes troubleshooting, documentation, and ongoing professional growth, with after-hours rotations and certification development to strengthen technical expertise.

Qualifications

• Minimum of 2 years of IT support, help desk, systems administration, or technical operations; MSP experience preferred.
• Foundational knowledge of virtualization, server administration, cloud technologies, endpoint support, and networking.
• Experience with Windows Server, VMware/ESXi, AD, DNS, Azure, Microsoft 365, Azure Virtual Desktop, backup and disaster recovery solutions such as Datto, endpoint management and monitoring tools.

Responsibilities

• Provide world-class customer support and technical assistance for Impact Networking customer environments.
• Handle server, workstation, application, backup, monitoring, and cloud-related incidents, change orders, and service requests by restoring service, resolving issues within scope, documenting work performed, and closing cases according to process.
• Monitor customer and core infrastructure by learning alert management platforms, verifying alert validity, following documented troubleshooting procedures, and escalating complex or recurring issues appropriately.
• Follow outlined procedures for customer notification, ticket updates, assignment, escalation, and closure.
• Provide a professional technical interface with customers, internal teams, and vendors.
• Assist in reviewing customer requests and elevate advanced engineering concerns related to configuration, operational impact, or risk.
• Assist with backup, patch management, monitoring, and routine system administration issues.
• Perform documented system configuration changes in response to approved client issues or service requests.
• Troubleshoot system and application issues using documented procedures, available tools, and guidance from senior engineers and TOC managers.
• Document technical work and track time in HaloPSA, including notes, timelines, troubleshooting evidence, resolutions, and operational procedures.
• Keep users informed of ticket status with clear, concise customer communications that express empathy and ownership without unnecessary technical jargon.
• Build familiarity with the client base and customer environments.
• Participate in technical training, mentorship, and certification development to strengthen engineering skills.
• Maintain technical expertise and required industry certifications while staying current with new and emerging systems technologies.
• Serve in scheduled after-hours, on-call rotations, providing timely response and resolution for urgent client incidents and service disruptions.

Skills

Windows Server

VMware/ESXi

Active Directory

Azure

Microsoft 365

HaloPSA

N-able RMM

Documentation

Education

Bachelor’s degree in Business Management, Computer Science, Information Technology, or equivalent work experience

Tools

Datto

HaloPSA

Job description

Impact Networking is seeking a TOC Systems Engineer to join the Managed IT team under Service Operations. You will support customer servers, storage, desktops, backup, monitoring, and cloud environments while coordinating with end users and vendors to restore services.

The role emphasizes troubleshooting, documentation, and ongoing professional growth, with after-hours rotations and certification development to strengthen technical expertise.