Associate Seller Support Consultant

Mortgage-Trade-Holding-Company,-LL; Oxford (MS); On-site; USD 32,000 - 46,000; Full time

Job summary

mTrade is seeking an Associate Seller Support Consultant in Oxford, MS to provide initial/tier one support via email and live chat, handling inquiries and basic product-related documents and data.

The role requires working from the office 2-3 days per week, full-time hours, and entails verifying data, logging errors, and preparing files for printing and shipping. Knowledge of industry documents and mTrade products is expected.

Qualifications

• General knowledge of industry documents.
• Knowledge of mTrade’s products and services.
• Familiarity with policies, terms and conditions.

Responsibilities

• Identify and assess if documents are missing from files.
• Input verbiage into system for clients that are missing documents.
• Provide DDV visibility once file is reviewed and not missing critical documents.
• Verify data extracted for reports is correct before being sent to third parties.
• Record errors in a tracking system to ensure updates.
• Close tickets in the system that are issued from emails.
• Prepare files to print and ship from office 3 days a week.

Skills

Industry documents

Product knowledge

Policies & terms

Job description

The Associate Seller Support Consultant provides initial/tier one support to customers data and files via email, live chat, etc., by handling inquiries and basic product-related documents and data.

Principal Accountabilities:

• Identify and assess if documents are missing from files.
• Input verbiage into system for clients that are missing documents.
• Give DDV visibility once file is reviewed and not missing critical documents.
• Verify data extracted for reports is correct before being sent to 3 rd party.
• Record errors in a tracking system to have updated.
• Close tickets in the system that are issued from emails.
• Prepare files to print and ship from office 3 days a week.

Required Skills & Abilities:

General knowledge of industry documents, mTrade’s products and services, policies, terms and conditions.

Position Requirements:

This full-time position requires working from mTrade's office 2 - 3 days p/week.

Equal Opportunity Employer
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