Associate Seller Support Consultant

mTrade; Oxford (MS); On-site; USD 32,000 - 48,000; Full time

Job summary

mTrade in Oxford, MS is seeking an Associate Seller Support Consultant to provide tier-one support via email and live chat, handling inquiries and basic product documents.

The role is full-time with 2–3 days per week in the office; you will identify missing documents, input data, verify extracted data, close tickets, and prepare files for printing and shipping.

Qualifications

• General knowledge of industry documents, and mTrade's products and services.
• Understanding of policies, terms and conditions.

Responsibilities

• Identify and assess if documents are missing from files.
• Input verbiage into the system for clients missing documents.
• Give DDV visibility once a file has been reviewed and not missing critical documents.
• Verify data extracted for reports before sending to 3rd parties.
• Record errors in a tracking system for updates.
• Close tickets issued from emails in the system.
• Prepare files to print and ship from the office 3 days a week.

Skills

Industry documents knowledge

mTrade product & policy knowledge

Data entry & verification

Job description

The Associate Seller Support Consultant provides initial/tier one support to customers data and files via email, live chat, etc., by handling inquiries and basic product-related documents and data.

Principal Accountabilities

• Identify and assess if documents are missing from files.
• Input verbiage into system for clients that are missing documents.
• Give DDV visibility once file is reviewed and not missing critical documents.
• Verify data extracted for reports is correct before being sent to 3rd party.
• Record errors in a tracking system to have updated.
• Close tickets in the system that are issued from emails.
• Prepare files to print and ship from office 3 days a week.

Required Skills & Abilities

General knowledge of industry documents, mTrade's products and services, policies, terms and conditions.

Position Requirements

This full‑time position requires working from mTrade's office 2 - 3 days p/week.