Sales Support Specialist

Wencor Group LLC; Provo (UT); On-site; USD 42,000 - 54,000; Full time

Job summary

Wencor Group LLC is seeking a Sales Support Specialist to enhance customer satisfaction by accurately maintaining data and assisting multiple departments with proposals for customer requirements.

You will enter quotes and orders, coordinate with vendors, handle RMAs and complaints, maintain profiles, and help ensure on-time delivery while delivering excellent service to internal teams and customers.

Qualifications

• High school diploma or equivalent required; administrative or customer service experience preferred.
• Experience with data entry and basic computer applications encouraged.

Responsibilities

• Data entry of requests for quotations, vendor responses, customer quotations, sales orders.
• Interface with vendors daily with RFQ requests and follow up as needed.
• Process and manage RMAs and customer complaints to closure.
• Vendor and customer profile maintenance.
• Actively review open order reports and coordinate with internal departments to meet customer expectations.
• Archive documents and various reporting as required.
• Drive exceptional customer service both internally and externally.
• Perform other duties as assigned.

Skills

Data entry

MS Outlook

MS Word

MS Excel

Phone communication

Interpersonal skills

Problem solving

Analytical skills

Prioritization

Teamwork

Initiative

Confidentiality

Education

High school diploma or equivalent

Administrative or customer service experience preferred

Tools

Data Entry systems

MS Outlook

MS Word

MS Excel

Job description

Overview of the Position:

The Sales Support Specialist is driven by customer satisfaction. They are crucial in assisting multiple departments in executing proposals for the shipment of customer requirements through accurate data maintenance.

Essential Duties and Responsibilities:

• Data entry of request for quotations, vendor responses, customer quotations, sales orders.
• Interface with Vendor's daily with request for quotation and follow up as needed.
• Process and manage Return Material Authorizations (RMA's) and Customer Complaints to closure.
• Vendor and Customer profile maintenance.
• Actively review open order reports and work closely with internal departments for meeting customer expectations.
• Archive documents and various reporting as required.
• Drive exceptional customer service both internally and externally.
• Perform other duties as assigned.

Other Knowledge, Skills, and Abilities:

• Working knowledge of Data Entry systems, MS Outlook, Word and Excel.
• Effective use of phone and communication skills.
• Excellent interpersonal skills, problem solving and analytical skills.
• Ability to prioritize, organize, manage multiple tasks, set and achieve goals, and work effectively on a team.
• Ability to take initiative and be self-motivated.
• Actively participates in team projects and maintain company confidentiality.

Education / Experience Requirements:

High school diploma or equivalent. Some administrative assistant or customer service experience preferred

Other Qualifications:

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Physical Demands and Work Environment

The physical demands described here are representatives of those that must be met by an employee to successfully perform the essential functions of this job.

• Is occasionally required to stand; walk; reach with hands and arms; stoop, kneel, crouch, and crawl; and lift up to 10 pounds.
• Is regularly required to sit and use hands to finger, handle, or feel.
• Is frequently required to talk or listen.
• Works in moderate noise levels.
• Minimal travel required.