Sales Associate

item America, LLC; Hagerstown (MD); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Health Insurance

Vision and Dental Coverage

Retirement Savings Plan

Incentive Plan

Job summary

A leading company in IT Services is seeking a detail-oriented Sales Associate to manage sales data and customer accounts. The role involves processing invoices, maintaining documents, and building customer relationships. Ideal candidates will have strong organizational skills and a high school diploma, with opportunities for growth in a supportive environment.

Qualifications

• At least 2 years of experience in data entry or customer service.
• Proficiency in ERP systems like SAP or Microsoft Dynamics.

Responsibilities

• Creating and updating customer accounts in the database.
• Processing customer invoices and freight charges.
• Supporting Accounts Receivable collections.

Skills

Attention to Detail

Organizational Skills

Communication

Problem Identification

Customer Relationship Building

Listening Skills

Self-Motivation

Education

High School Diploma

Tools

ERP Systems

Microsoft Office

Job description

Job Description

As a Sales Associate, you will be responsible for entering, updating, and maintaining accurate data related to sales activities. You will work closely with the sales team to ensure that all sales data is entered correctly and in a timely manner. This role requires a high level of attention to detail, strong organizational skills, and the ability to work in a fast-paced environment.

The candidate will report directly to the Head of Inside Sales.

Your tasks:

• Creating new customer accounts and updating existing accounts in the corporate database
• Processing customer invoices and freight charges
• Investigating and troubleshooting charge and freight issues
• Processing customer credit term requests
• Supporting Accounts Receivable collections
• Maintaining customer-related documents (tax exempt certificates, resale certificates, W9, credit references, key contact information, etc.)
• Making outbound calls to existing customers via telephone, video chat, and email
• Attending periodic training as necessary

Requirements:

• High school diploma or equivalent
• At least 2 years of work experience in data entry, team communication, or customer service
• Skills in ERP systems such as SAP or Microsoft Dynamics
• Strong problem identification and objection resolution skills
• Ability to build and maintain lasting customer relationships
• Excellent verbal and written communication skills
• Strong listening skills
• Self-motivated with high energy and enthusiasm
• Ability to perform basic calculations
• High integrity and work ethic
• Proficiency in Microsoft Office (Word, Excel, PowerPoint)

Benefits:

• Base salary plus incentive plan
• Health insurance including vision and dental; after 1 year, 100% coverage of individual health insurance
• Retirement savings plan

Additional Information:

Seniority level: Entry level

Employment type: Full-time

Job function: IT Services and IT Consulting