Associate Seller Support Consultant

mTrade, LLC.; Oxford (MS); Hybrid; USD 35,000 - 48,000; Full time

Job summary

mTrade, LLC. is seeking an Associate Seller Support Consultant to provide tier-one support via email and live chat, handling inquiries and basic product-related documents and data. The role involves ensuring files have all documents, entering missing information, and updating records.

The position is full-time and requires working from the office 2-3 days per week in Oxford, MS. Familiarity with industry documents and company products is essential, and compliance with federal employment laws is

Qualifications

• Familiar with industry documents, mTrade's products and services, policies, terms and conditions.
• Experience inputting verbiage into a system for client files and documents.

Responsibilities

• Identify missing documents in files.
• Input verbiage into system for clients missing documents.
• Provide visibility when files are reviewed and not missing critical documents (DDV).
• Verify data extracted for reports before sending to 3rd party.
• Record errors in a tracking system and update them.
• Close tickets issued from emails in the system.
• Prepare files to print and ship from office 2-3 days per week.

Skills

Document knowledge

Policy understanding

Data entry

Job description

The Associate Seller Support Consultant provides initial/tier one support to customers data and files via email, live chat, etc., by handling inquiries and basic product-related documents and data.

Principal Accountabilities:

• Identify and assess if documents are missing from files.
• Input verbiage into system for clients that are missing documents.
• Give DDV visibility once file is reviewed and not missing critical documents.
• Verify data extracted for reports is correct before being sent to 3 rd party.
• Record errors in a tracking system to have updated.
• Close tickets in the system that are issued from emails.
• Prepare files to print and ship from office 3 days a week.

Required Skills & Abilities:

General knowledge of industry documents, mTrade's products and services, policies, terms and conditions.

Position Requirements:

This full-time position requires working from mTrade's office 2 - 3 days p/week.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.