Process Improvement Associate I - Project Management

Aumni; Columbus (OH); On-site; USD 65,000 - 100,000; Full time

Benefits offered by this job

Health benefits

Retirement plan

Tuition reimbursement

Wellness centers

Job summary

JPMorganChase is seeking a Process Improvement Associate I - Project Management to help enhance operational efficiency and reduce risk. The role involves mapping, documenting, and simplifying processes while reducing manual touch points and leveraging digital tools.

You will analyze data, craft narratives to communicate complex ideas, and contribute to cross-functional teams driving service-delivery improvements aligned with departmental objectives.

Qualifications

• Bachelor's degree or equivalent experience; this role is suitable for an early-career candidate.
• 1+ years of relevant experience in project management, process improvement, or business analysis.
• Baseline knowledge of AI foundations and safe human–AI interaction.
• Strong organizational, analytical, and written/verbal communication skills.

Responsibilities

• Maintain project plans, milestones, action items, dependencies, risks, issues, and stakeholder communications.
• Document objectives, scope, requirements, roles and responsibilities, and desired business outcomes with cross-functional teams.
• Coordinate activities, follow up on commitments, and escalate risks to the project lead.
• Translate recommendations into actionable steps, including sequencing, ownership, readiness, and adoption.

Skills

Project management

Process improvement

Business analysis

Data analysis

Communication

Microsoft Office

Education

Bachelor's degree

Tools

JIRA

MS Project

Tableau

Job description

JPMorganChase is seeking a Process Improvement Associate I - Project Management to help enhance operational efficiency and reduce risk. The role involves mapping, documenting, and simplifying processes while reducing manual touch points and leveraging digital tools.

You will analyze data, craft narratives to communicate complex ideas, and contribute to cross-functional teams driving service-delivery improvements aligned with departmental objectives.