Associate, HR Services

Kelly; Clayton (NC); On-site; USD 42,000 - 58,000; Full time

Job summary

Kelly Services is seeking an Associate, HR Services to deliver customer-focused HR transactions through ServiceNow and SuccessFactors, supporting employees, HR Business Partners, and HR Centers of Excellence.

This onsite role requires processing high-volume lifecycle requests, maintaining confidentiality, and leveraging AI to improve service delivery in a fast-paced environment in Clayton, NC.

Qualifications

• Bachelor’s degree in HR or related field required.
• 3+ years HR Service Center or HR specialty experience preferred.
• Experience with SuccessFactors and ServiceNow preferred.

Responsibilities

• Process HR service requests and employee lifecycle transactions in HRIS.
• Respond to inquiries and requests; meet SLAs.
• Coordinate with HR stakeholders including BP and COE teams.
• Manage Job Description uploads in JDXpert.
• Maintain confidentiality of personal data in all interactions.
• Use AI tools to improve efficiency of HR transactions and service delivery.

Skills

HR knowledge

Confidentiality

MS Excel

Customer service

Communication skills

Project leadership

Education

Bachelor's degree in HR or related field

Associate’s Degree in HR/Business

High School Diploma + 7 yrs HR experience

Tools

ServiceNow

SuccessFactors

JDXpert

MS Office (Excel)

Job description

Company: Kelly Services

Position Title: Associate, HR Services

Location: Clayton, NC 27527

Onsite Requirements: Onsite, Monday–Friday, 8:00 AM–5:00 PM

Duration: 6 Months

Overview

Kelly Services is seeking an Associate, HR Services to deliver customer-focused support for HR transactions, policies, and processes using ServiceNow and SuccessFactors. The successful candidate will contribute within the askHR Service Center, supporting employees, HR Business Partners, and HR Centers of Excellence by processing HR service requests and employee lifecycle transactions. This is an onsite role offering the opportunity to work in a collaborative environment.

Key Responsibilities

• Execute HR services within People Services North America, including processing high-volume employee lifecycle requests in SuccessFactors (Employee Central):
  • Transfers
  • Changes in working times
  • Promotions / Pay changes / Performance awards
  • Hire processing
• Respond to employee inquiries and service requests professionally and in alignment with Service Level Agreements.
• Manage stakeholder communications regarding new hires, ensuring timely and accurate information.
• Support and manage Job Description Uploads in JDXpert.
• Maintain confidentiality and privacy of personal or sensitive data in all interactions.
• Utilize AI and automation for efficient HR transactions and improved service delivery.

Qualifications

• Bachelor’s degree in Human Resources, Business, or related field from an accredited university and minimum of 3 years HR Service Center or HR Specialty experience preferred.
  • Alternatively:
  • Associate’s Degree in HR or Business and minimum 5 years of HR Service Center or HR Specialty experience OR
  • High School Diploma (or equivalent) and minimum 7 years of HR Service Center or HR Specialty experience
• Basic knowledge of HR practices and deep understanding of one or more HR functions (benefits, payroll, compensation, talent acquisition, talent management, etc.)
• Ability to maintain a high level of confidentiality
• Advanced proficiency in Microsoft Office, particularly Excel
• Customer service experience preferred—especially in HR or customer care roles; pharmaceutical industry experience a plus
• Demonstrated capability to lead projects and drive process improvements
• Strong attention to detail and problem-solving skills
• Ability to excel in a fast-paced and rapidly changing environment
• Excellent verbal and written communication skills
• Ability to work independently and as part of a team
• High degree of professionalism in all interactions

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.

Get a complete career fit with Kelly.

You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.