Associate Director, Site Engagement & Insights (Remote)

WCG Clinical, Inc.; Austin (TX); Remote; USD 92,000 - 143,000; Full time

Job summary

WCG Clinical, Inc. seeks a Site Engagement & Insights Associate Director to lead the CenterWatch survey program globally.

You will own instrument design, deployment, analysis, and client readouts while connecting insights to product and service development across the company. You will partner with analysts to translate data into compelling narratives, develop region- and role-specific analyses, and foster strong site relationships with investigators and coordinators.

Qualifications

• 8+ years of experience in clinical research, site engagement, or related roles.
• Experience designing, fielding, and analyzing surveys or voice-of-customer research.
• Understanding of clinical trial operations and site challenges.
• Excellent presentation and facilitation skills for executive audiences.
• Ability to work independently in a fast-paced, cross-functional environment.

Responsibilities

• Lead end-to-end execution of the CenterWatch Global Site Relationship Survey program.
• Facilitate design kickoff and review discussions with sponsor and CRO representatives.
• Design survey instruments with benchmarking and analytics teams.
• Plan survey distribution, sampling, language deployment, and fielding activities.
• Analyze survey results and translate findings into actionable insights.
• Develop benchmark reports and client-ready deliverables by region and role.
• Coordinate client readouts and present findings to sponsor, CRO, and sites.
• Advocate for the site perspective across WCG and test survey feasibility with sites.
• Identify cross-business opportunities based on survey insights.
• Collaborate with marketing to promote survey participation and reports.

Skills

Survey design

Data analysis

Stakeholder management

Presentation skills

Cross-functional collaboration

Project management

Education

Bachelor’s degree in life sciences, public health, business, or related field

Equivalent experience in clinical research operations may be considered

Job description

WCG Clinical, Inc. seeks a Site Engagement & Insights Associate Director to lead the CenterWatch survey program globally.

You will own instrument design, deployment, analysis, and client readouts while connecting insights to product and service development across the company. You will partner with analysts to translate data into compelling narratives, develop region- and role-specific analyses, and foster strong site relationships with investigators and coordinators.