Remote Site Engagement & Insights Director

WCG Clinical, Inc.; Lansing (MI); Remote; USD 92,000 - 143,000; Full time

Job summary

WCG Clinical, Inc. seeks a Site Engagement & Insights Associate Director to lead the CenterWatch site survey research program and own the full survey lifecycle from instrument design to client readouts.

The role connects survey insights to product and service development, strengthening sponsor, CRO, and site relationships and informing cross-business opportunities within One WCG. Remote work may be supported as part of a global network.

Qualifications

• Bachelor’s degree in life sciences, public health, business, or related field required*; advanced degree preferred.
• Equivalent experience in clinical research operations, site engagement, or survey research may be considered in lieu of a specific field of study.

Responsibilities

• Lead end-to-end execution of the CenterWatch Global Site Relationship Survey program from design kickoff through survey launch, data collection, report finalization, and readout meetings.
• Facilitate design kickoff and review discussions for the CenterWatch Forum with sponsor and CRO representatives; prepare materials and manage feedback through final release.
• Design and develop survey instruments with Benchmarking & Analytics, including attribute frameworks and site taxonomy; optimize to reduce respondent burden.
• Plan survey distribution and fielding, including sampling, multilingual deployment, email templates, and site outreach.
• Partner with analysts to interpret results and translate data into actionable insights and narratives.
• Develop benchmark reports and client deliverables with region-, country-, and role-specific analyses.
• Coordinate client readout meetings and present findings to sponsor, CRO, and site audiences up to the executive level.
• Serve as a voice of the site within WCG; maintain relationships with investigators, coordinators, and site leadership.

Skills

Clinical research

Site engagement

Survey research

Executive communication

Project management

Education

Bachelor’s degree in life sciences, public health, business, or related field

Advanced degree (e.g., MS, MPH, MBA) preferred

Job description

WCG Clinical, Inc. seeks a Site Engagement & Insights Associate Director to lead the CenterWatch site survey research program and own the full survey lifecycle from instrument design to client readouts.

The role connects survey insights to product and service development, strengthening sponsor, CRO, and site relationships and informing cross-business opportunities within One WCG. Remote work may be supported as part of a global network.