Associate Director, IT & CRM Ops (Slate & Banner)

Insight Global (United States); Greensboro (NC); On-site; USD 85,000 - 110,000; Full time

Job summary

A leading university is seeking an Associate Director of IT & Ops to enhance and manage CRM systems that support admissions and enrollment. The ideal candidate will have a Bachelor's degree and over 3 years of CRM systems management experience, ideally with Technolutions Slate. This role involves collaborating with various departments to align system functionalities and improve operational efficiency, ensuring adherence to data privacy and security regulations. The position offers a strategic opportunity to impact student success and institutional accountability.

Qualifications

• 3+ years of experience in managing CRM systems for higher education.
• Strong technical skills in system configuration and data management.
• Knowledge of data security and compliance regulations.

Responsibilities

• Administer and enhance the Technolutions Slate CRM platform.
• Collaborate with stakeholders to improve operational processes.
• Design data integrations and automate workflows.

Skills

CRM systems management

SQL

APIs

Data integrations

Problem-solving

Communication skills

Education

Bachelor’s degree in information systems or related field

Tools

Technolutions Slate

Banner Student Information System

Job description

A leading university is seeking an Associate Director of IT & Ops to enhance and manage CRM systems that support admissions and enrollment. The ideal candidate will have a Bachelor's degree and over 3 years of CRM systems management experience, ideally with Technolutions Slate. This role involves collaborating with various departments to align system functionalities and improve operational efficiency, ensuring adherence to data privacy and security regulations. The position offers a strategic opportunity to impact student success and institutional accountability.