Associate Director (Slate & Banner experience)

Insight Global; Greensboro (NC); On-site; USD 85,000 - 110,000; Full time

Job summary

A leading university is seeking an Associate Director of IT & Ops to enhance and manage CRM systems that support admissions and enrollment. The ideal candidate will have a Bachelor's degree and over 3 years of CRM systems management experience, ideally with Technolutions Slate. This role involves collaborating with various departments to align system functionalities and improve operational efficiency, ensuring adherence to data privacy and security regulations. The position offers a strategic opportunity to impact student success and institutional accountability.

Qualifications

• 3+ years of experience in managing CRM systems for higher education.
• Strong technical skills in system configuration and data management.
• Knowledge of data security and compliance regulations.

Responsibilities

• Administer and enhance the Technolutions Slate CRM platform.
• Collaborate with stakeholders to improve operational processes.
• Design data integrations and automate workflows.

Skills

CRM systems management

SQL

APIs

Data integrations

Problem-solving

Communication skills

Education

Bachelor’s degree in information systems or related field

Tools

Technolutions Slate

Banner Student Information System

Job description

Qualifications

• Bachelor’s degree in information systems, computer science, higher education administration, or a related field.
• Minimum of 3 years of experience managing CRM systems, preferably Technolutions Slate, in a higher education admissions or enrollment management.
• Strong technical skills, including experience with system configuration, data integrations, SQL, APIs, and reporting tools.
• Demonstrated ability to analyze business processes, design solutions, and
• Excellent problem‑solving skills and attention to detail.
• Effective communication and collaboration skills, with the ability to bridge technical and non‑technical stakeholders.
• Knowledge of data security, compliance regulations (FERPA, GDPR), and data governance best practices.
• Technical expertise in Banner Student Information System.

Nice to Have Skills & Experience

• Master’s degree in information systems, higher education administration, or a related field.
• Technolutions Slate certification or training.
• Experience with Banner SIS and Perceptive Content Document Management System.
• Familiarity with project management methodologies.
• Experience developing predictive models and data visualizations to support
• Supervisory experience.

Job Description

The Associate Director of IT & Ops supports the mission of the University by providing strategic leadership and technical stewardship of enterprise customer relationship management (CRM) systems that advance admissions and enrollment objectives. Reporting into the Admissions group, this position serves as the primary administrator for Technolutions Slate and related systems, ensuring their effective use in support of access, equity, student success, and institutional accountability.

The Associate Director collaborates closely with admissions, enrollment management, academic units, information technology, and institutional research to align system functionality with public university priorities, regulatory requirements, and data governance standards. This role is central to maintaining data integrity, improving operational efficiency, and enabling evidence‑based decision‑making across the student lifecycle.

Essential Duties and Responsibilities

• Serve as the primary administrator and functional lead for the University’s CRM platform, with primary responsibility for Technolutions Slate.
• Configure, maintain, and enhance system workflows to support undergraduate and graduate admissions, recruitment, and enrollment processes.
• Partner with campus stakeholders to analyze business processes, document requirements, and design scalable technical solutions that align with institutional policy and public accountability standards.
• Design, implement, and maintain data integrations between Slate, the Banner Student Information System, and other enterprise platforms, ensuring data accuracy and consistency.
• Develop and maintain operational and strategic reports, dashboards, and data visualizations to support enrollment planning, forecasting, and compliance reporting.
• Implement system automations that improve efficiency, reduce manual effort, and enhance the experience of applicants, students, and staff.
• Ensure adherence to state, federal, and institutional data privacy and security requirements, including FERPA, GDPR (where applicable), and University data governance policies.
• Provide system documentation, training, and ongoing technical support to functional users across campus.
• Monitor system performance, troubleshoot complex issues, and lead continuous improvement initiatives.
• Participate in cross‑functional projects and committees related to enrollment systems, data governance, and institutional effectiveness.
• Provide supervision or project leadership, as assigned, consistent with University policies and practices.