Associate Director, Global Delivery Center Transformation

Grant Thornton (US)

Tulsa (OK)

Hybrid

USD 160,000 - 240,000

Full time

12 days ago

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Job summary

Grant Thornton (US) is seeking an Associate Director, Delivery Center Organization Effectiveness to lead our global delivery ecosystem and drive standardization across 10,000+ resources. You will own the program portfolio, build playbooks, govern delivery across regions, and partner with senior leadership to align strategies with ROI.

This role requires deep IT service delivery experience and exceptional communication skills.

Qualifications

Bachelor’s degree in IT, Business or related field; MBA preferred.
10+ years in IT service delivery or global operations.
Experience leading multi-region delivery centers and large-scale programs.

Responsibilities

Lead portfolio of transformation programs for driving consistency and standardization across delivery centers at scale including stakeholder and internal communications, Delivery Center portal, DC Collateral – Playbooks, Presentations, case studies, and brand consistency across delivery centers.
Develop Delivery Center Playbooks outlining how to engage across delivery centers and best practices of working with delivery centers.
Build customer success stories and testimonials across delivery centers and help accelerate adoption and engagement across delivery center.
Establish repeatable onboarding playbooks, processes, and best practices to support growth to 10,000+ delivery resources across delivery centers.
Other duties as assigned.