Associate CSM: Grow with AI-powered Kids Therapy

Korro AI; United States; Hybrid; USD 75,000 - 85,000; Full time

Benefits offered by this job

Healthcare, Dental, and Vision coverage

Company-sponsored lunches

Paid Time Off (PTO)

Job summary

A leading children's healthcare company is seeking an Associate Customer Success Manager. In this role, you will manage a high-volume book of accounts, ensuring smooth onboarding and ongoing customer support. Your responsibilities will include collaborating on retention targets, collecting feedback for product enhancements, and creating educational resources. The ideal candidate should have 1–2 years in therapy-related fields and strong communication skills. The position offers a competitive salary of $75,000–$85,000 alongside comprehensive benefits.

Qualifications

• 1–2 years of experience in PT/OT/SLP preferred.
• 0–6 months in Customer Success or client-facing role.
• Ability to explain concepts to diverse stakeholders.

Responsibilities

• Manage a high-volume book of accounts effectively.
• Collaborate to achieve retention and expansion targets.
• Capture customer feedback for product improvements.
• Create educational resources and how-to guides for customers.
• Monitor usage metrics to flag risks and opportunities.
• Partner with teams to build scalable processes.
• Learn and apply customer success best practices.

Skills

Excellent communication skills

Highly organized

Detail-oriented

Growth mindset

Job description

A leading children's healthcare company is seeking an Associate Customer Success Manager. In this role, you will manage a high-volume book of accounts, ensuring smooth onboarding and ongoing customer support. Your responsibilities will include collaborating on retention targets, collecting feedback for product enhancements, and creating educational resources. The ideal candidate should have 1–2 years in therapy-related fields and strong communication skills. The position offers a competitive salary of $75,000–$85,000 alongside comprehensive benefits.