Senior CSM | AI-Driven Growth & Renewal

Thrive Global; United States; Remote; USD 125,000 - 150,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Generous paid time-off

Unique Thrive Time benefit

Job summary

Thrive Global is seeking a Senior Customer Success Manager to oversee customer relationships and drive engagement with our innovative technology solutions. As part of the Customer Success Team, you will manage a defined portfolio, utilizing AI to enhance workflows and customer interactions.

The ideal candidate is experienced in managing complex client engagements and building strong relationships that lead to meaningful outcomes. A passion for well-being and productivity is essential, along with a mission-driven mindset.

This role offers competitive compensation and benefits, including wellness programs and generous paid time off.

Qualifications

• Experienced in deploying complex client engagements to drive renewals and expansions.
• Natural communicator who translates complexity into customer-ready stories.
• Proficient in managing deal sizes ranging from $100K to $5M.

Responsibilities

• Owns a portfolio of customers and manages their lifecycle.
• Uses AI-assisted workflows for high-stakes meetings and narrative preparation.
• Transforms research and product updates into client-ready content.

Skills

Client engagement

AI utilization

Communication

Account management

Customer relationship building

Job description

Thrive Global is seeking a Senior Customer Success Manager to oversee customer relationships and drive engagement with our innovative technology solutions. As part of the Customer Success Team, you will manage a defined portfolio, utilizing AI to enhance workflows and customer interactions.

The ideal candidate is experienced in managing complex client engagements and building strong relationships that lead to meaningful outcomes. A passion for well-being and productivity is essential, along with a mission-driven mindset.

This role offers competitive compensation and benefits, including wellness programs and generous paid time off.