Associate Customer Success Manager (Associate CSM)

Korro AI; United States; Hybrid; USD 75,000 - 85,000; Full time

Benefits offered by this job

Healthcare, Dental, and Vision coverage

Company-sponsored lunches

Paid Time Off (PTO)

Job summary

A leading children's healthcare company is seeking an Associate Customer Success Manager. In this role, you will manage a high-volume book of accounts, ensuring smooth onboarding and ongoing customer support. Your responsibilities will include collaborating on retention targets, collecting feedback for product enhancements, and creating educational resources. The ideal candidate should have 1–2 years in therapy-related fields and strong communication skills. The position offers a competitive salary of $75,000–$85,000 alongside comprehensive benefits.

Qualifications

• 1–2 years of experience in PT/OT/SLP preferred.
• 0–6 months in Customer Success or client-facing role.
• Ability to explain concepts to diverse stakeholders.

Responsibilities

• Manage a high-volume book of accounts effectively.
• Collaborate to achieve retention and expansion targets.
• Capture customer feedback for product improvements.
• Create educational resources and how-to guides for customers.
• Monitor usage metrics to flag risks and opportunities.
• Partner with teams to build scalable processes.
• Learn and apply customer success best practices.

Skills

Excellent communication skills

Highly organized

Detail-oriented

Growth mindset

Job description

Associate Customer Success Manager (Associate CSM)

This role’s base salary ranges from $75,000 to $85,000 per year, depending on skills and experience. Direct message the job poster to learn more.

About Us

At Korro AI, we’re reimagining children’s therapy through the power of play and AI. Our interactive platform delivers gamified therapeutic experiences designed to support children’s growth, while giving clinicians, parents, and schools the tools they need to track progress in clinic and at home. We’re tackling real challenges—long waitlists, provider shortages, and access gaps—by making therapy more engaging, effective, and accessible. Join us to help shape the future of children’s healthcare.

About the Role

You will be an early-career Associate Customer Success Manager on our growing Customer Success team, learning customer success fundamentals while helping our customers—clinics, schools, and therapy providers—adopt our product and provide feedback that shapes its evolution. You’ll work closely with the Head of Customer Success to support day-to-day customer needs and build strong relationships.

Location

Preferred to NYC. Open to San Diego or Minneapolis.

Responsibilities

• Customer Support & Guidance: Manage a high-volume book of accounts, ensuring smooth onboarding and ongoing adoption.
• Customer Retention & Expansion: Collaborate with the broader success team to achieve team and individualized retention and expansion targets.
• Feedback Collection: Capture and document customer feedback and share with internal teams to influence product improvements.
• Training & Enablement: Assist in creating simple educational resources, FAQs, and how-to guides for customers with minimal technical barriers.
• Data Tracking: Monitor usage and adoption metrics, flag risks, and identify opportunities for customers to get more value from the product.
• Collaboration: Partner with Senior CSMs, Product, and Marketing teams to build scalable processes and materials.
• Professional Growth: Learn and apply CSM best practices, with mentorship from senior team members.

Qualifications

• Strong preference for a practitioner‑led background, with 1–2 years of experience in PT/OT/SLP.
• 0–6 months of experience in Customer Success, Account Management, or a client‑facing role (internships or healthcare/education background also considered).
• Excellent communication skills; ability to explain simple concepts to a wide range of stakeholders (therapists, parents, administrators).
• Highly organized, detail‑oriented, and able to manage multiple tasks simultaneously.
• Growth mindset and goal‑oriented with an eagerness to build a career in customer success.

Compensation & Benefits

• Annual gross salary $75,000–$85,000, commensurate with experience and location.
• Healthcare, Dental, and Vision coverage.
• Company‑sponsored lunches.
• Paid Time Off (PTO).