Senior Customer Success Manager

Success Matcher Recruitment; New York (NY); On-site; USD 130,000 - 170,000; Full time

Benefits offered by this job

In-office 3 days/week in SoHo

Job summary

Success Matcher Recruitment is seeking a Senior Customer Success Manager in New York, NY to own and grow a portfolio of 130–150 school partnerships within an AI health tech startup.

You will blend relationship management with a growth mindset, drive student referrals, and shape how the School Success function operates as we scale. Role requires ~20 meetings per week with counselors, and in-office 3 days/week in SoHo.

Qualifications

• 5+ years in customer success, account management, or sales with growth/upsell focus.
• Experience in an early-stage startup and building processes from scratch.
• Ability to manage a large book of business in a B2B2C/B2C model.
• Sales-minded with high EQ and ability to earn trust with school counselors.
• Based in NYC or willing to relocate; in-office 3 days/week in SoHo.

Responsibilities

• Manage a portfolio of ~150 school partnerships with ~20 weekly meetings.
• Drive growth through consultative upsell motions across the referral network.
• Analyze data to identify areas needing attention and run quick experiments.
• Build and refine playbooks, metrics, and operational processes as the function scales.
• Collaborate cross-functionally with Ops, Product, Growth, and Clinical teams.

Skills

Relationship management

Upsell selling

Data analysis

Cross-functional collaboration

Meeting coordination

Job description

About This Role

We are looking for a Senior Customer Success Manager with 5+ years of experience to own and grow a portfolio of 130–150 school partnerships at AI Health Tech company.Become a part ofa fast-growing startup removing barriers to youth mental health care.

You'll blend consultative relationship management with a proactive growth mindset. Driving student referrals, building playbooks from scratch, and shaping how the School Success function operates as we scale into new states.

What will you be doing?

• Managing a portfolio of ~150 school partnerships — running ~20 meetings per week with counselors, responding to questions, and proactively identifying students who could benefit from care
• Driving growth through a consultative upsell motion — every touchpoint is an opportunity to increase referral volume and deepen engagement
• Analyzing data to understand where schools need more attention and running small experiments to drive referrals
• Building and refining the team's playbooks, metrics, and operational processes in a function that’s still being shaped
• Collaborating cross-functionally with Ops, Product, Growth, and Clinical teams to resolve issues and improve the partner experience

Key Requirements

• 5+ years of relevant experience in customer success, account management, or sales roles with a growth/upsell component (not purely reactive support)
• Early-stage startup experience — comfortable operating with limited resources and building processes from scratch
• Proven ability to manage a large book of business (not enterprise/low-volume accounts) with a B2B2C or B2C motion
• Sales-minded with high EQ — can confidently make the ask while building deep trust with busy school counselors
• Based in NYC or willing to relocate; in-office 3 days/week in SoHo