Associate Client Success Manager (Fully Remote)

Origami Risk; United States; Remote; USD 90,000 - 140,000; Full time

Job summary

Origami Risk is seeking a Client Success professional to act as a trusted advisor and primary contact for assigned clients in the United States, driving adoption and measurable business outcomes across the platform. You will develop and maintain client success plans, track usage and value metrics, and lead business reviews to ensure renewal and expansion readiness.

You will proactively monitor client health, manage escalations, and orchestrate cross-functional teams to deliver a seamless client

Responsibilities

• Act as a trusted advisor and primary point of contact for assigned clients, driving adoption and measurable business outcomes.
• Develop and maintain client success plans, track usage and value metrics, and lead business reviews to ensure renewal and expansion readiness.
• Proactively monitor client health, manage escalations, and orchestrate cross-functional teams to deliver a seamless client experience.

Job description

• Act as a trusted advisor and primary point of contact for assigned clients, driving adoption and measurable business outcomes.
• Develop and maintain client success plans, track usage and value metrics, and lead business reviews to ensure renewal and expansion readiness.
• Proactively monitor client health, manage escalations, and orchestrate cross-functional teams to deliver a seamless client experience.