Senior Customer Success Manager (Fully Remote)

Deputy; United States; Remote; USD 90,000 - 120,000; Full time

Job summary

Deputy is seeking a high-impact Customer Success leader to act as a strategic partner and customer advocate for a portfolio of Mid-Market and Enterprise customers. You will drive adoption of Deputy solutions while mitigating churn risk and ensuring value delivery.

In this role, you will lead implementation shadow-management and seamless Go-Live handoffs, co-create Mutual Success Plans, and facilitate Executive Business Reviews to showcase outcomes and ROI.

Responsibilities

• Serve as strategic partner and customer advocate for a portfolio of Mid-Market and Enterprise customers to drive adoption and mitigate churn risk.
• Lead implementation shadow-management and seamless Go-Live handoff, co-create Mutual Success Plans, and facilitate Executive Business Reviews to showcase value.
• Collaborate cross-functionally to identify expansion opportunities, mentor team members, and contribute to operational excellence through playbooks and best practices.

Job description

• Serve as strategic partner and customer advocate for a portfolio of high-value Mid-Market and Enterprise customers, driving adoption and mitigating churn risk.
• Lead implementation shadow-management and seamless Go-Live handoff, co-create Mutual Success Plans, and facilitate Executive Business Reviews to showcase value.
• Collaborate cross-functionally to identify expansion opportunities, mentor team members, and contribute to operational excellence through playbooks and best practices.