Senior Client Success Manager (Fully Remote)

Heartbeat Health, Inc.; United States; Remote; USD 90,000 - 140,000; Full time

Job summary

Heartbeat Health, Inc. is hiring a Client Success Manager to drive adoption, renewals, and growth in a remote-first environment. You will own client workflows, proactively address escalations, and lead business reviews with senior stakeholders.

The role requires 6-8 years in client success, preferably in digital health, and exceptional communication and influence skills to partner across product, sales, and operations. Join a fast-paced, mission-driven culture focused on heart health outcomes.

Qualifications

• 6-8 years in client success, digital health preferred.
• Strong communication and influence skills.

Responsibilities

• Own client workflows, escalations, and business reviews.
• Collaborate cross-functionally for scalable solutions.
• Analyze metrics to improve retention.

Skills

Client Success

Communication

Influence

Job description

• Trusted advisor driving adoption and value.
• Partner with leadership on renewals and growth.

Responsibilities:

• Own client workflows, escalations, and business reviews.
• Collaborate cross-functionally for scalable solutions.
• Analyze metrics to improve retention.

You:

• 6-8 years in client success, digital health preferred.
• Strong communication and influence skills.

Culture:

Heartbeat Health is a virtual-first cardiovascular care company providing telemedicine, diagnostics, and virtual care programs to improve heart health outcomes. The company is remote-first, mission-driven, and fast-paced, with a culture that values diversity, mutual respect, and innovation.