Associate Client Success Manager (Fully Remote)

Nextech; United States; Remote; USD 65,000 - 90,000; Full time

Job summary

Nextech in the United States seeks a proactive Customer Success Manager to serve as the primary liaison between clients and internal teams, ensuring satisfaction and timely resolution of issues. You will coordinate cross-departmental efforts to monitor software performance, drive renewal rates, and identify at-risk accounts, orchestrating improvement plans and responding to inbound inquiries.

The role involves collaborating with sales, support, and product teams to deliver exceptional service

Responsibilities

• Serve as primary relationship manager between clients and internal stakeholders to ensure customer satisfaction and problem resolution.
• Proactively collaborate cross-departmentally to keep accounts apprised of software performance issues and maintain client renewal rates.
• Identify at-risk clients and orchestrate improvement plans while responding to inbound calls and facilitating on-site visits as needed.

Job description

• Serve as primary relationship manager between clients and internal stakeholders to ensure customer satisfaction and problem resolution.
• Proactively collaborate cross-departmentally to keep accounts apprised of software performance issues and maintain client renewal rates.
• Identify at-risk clients and orchestrate improvement plans while responding to inbound calls and facilitating on-site visits as needed.